Director, Technology Strategy

Technology Strategy Director

Position:
Remote, U.S.

-Based

USA – Remote (Maryland)

Full-time, Permanent (Contract)

Annual Salary Range: $113,000 – $158,000 (based on experience and qualifications)

• Provide expertise, vendor knowledge, and industry best practices across digital technology components including Identity Resolution, Data Management, Analytics/Measurement & Reporting, Artificial Intelligence and Modeling, Audience Management, Testing and Optimization, Content Management and Delivery, Channel Personalization, Demand Generation, and AdTech.
• Build relationships and manage client expectations by facilitating and driving client meetings and discussions.
• Lead daily delivery efforts partnering with engagement team members to complete materials in PowerPoint, Excel, and Lucidchart.
• Lead discovery meetings with clients, partners, vendors, or subject matter experts, taking notes, gathering documentation, and identifying follow‑ups.
• Bring an industry‑leading perspective to key areas of the customer experience technology stack and create expertise.
• Provide opinions and recommendations for all marketing‑related technology use cases.
• Lead consulting engagements by building storytelling and developing recommendations for how to best use information and technology to guide programs across all channels and media.
• Manage consulting analysts to guide work product development, coach storytelling skills, and educate on technology capabilities.
• Leverage existing frameworks and gather important assets and materials.
• Oversee internal projects to improve the offerings and capabilities of the team, including bringing new consulting engagements to leadership for consideration.
• Develop materials to illustrate and educate teams on how CX technology components work together to support evolved customer experiences.
• Support business development opportunities across a variety of industries as a technology strategy subject‑matter expert (SME) or identify opportunities within existing clients.

• 10+ years of experience consulting within technology or marketing, or 10+ years of experience working in a digital agency operating marketing technology in a specific field.
• Senior knowledge of Customer Relationship Marketing (CRM) technical concepts and customer experience technology, including loyalty, service, commerce, content, analytics, and cloud technologies.
• Expert knowledge in relational databases, customer data integration, analytic modeling, campaign management, content management, commerce, loyalty, messaging, service, and business intelligence systems.
• Experience managing people and leading a diverse team.
• Expert proficiency in Excel, PowerPoint, Lucidchart, Miro, and Vizio.
• Bachelor’s degree from an accredited college or university.
• Ability to travel for clients up to 25%.

• Deep understanding and proficiency in how a technology ecosystem works and is implemented for marketing/business teams, including platforms such as Email Service Platform, CDP, Digital Asset Manager, Data Lake, or  technology.
• Success in leading consulting work for clients and providing presentations and deliverables.
• Demonstrated experience in testing, expanding, and correcting personal knowledge of a topic to improve existing skills.
• Desire to understand client systems and challenges to provide insightful, nuanced, and specific recommendations.

• Medical, vision, and dental insurance.
• Life insurance.
• Short‑term and long‑term disability insurance.
• 401(k) plan.
• Flexible paid time off.
• At least 15 paid holidays per year.
• Paid sick and safe leave.
• Paid parental leave.
• Compliance with applicable state and local laws regarding employee leave benefits, including the Colorado Healthy Families and Workplaces Act.

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans.