Computer Information Services Specialist Supervisor

Computer Information Services Specialist Supervisor – District 1, Salisbury

The Maryland Department of Transportation State Highway Administration (MDOT SHA) District 1 – Salisbury is recruiting for a Computer Information Services Specialist Supervisor. The employee will manage computer technology and telecommunications for the District 1 Office and maintenance facilities in Cambridge, Princess Anne, Salisbury, and Snow Hill. The position is supervised and requires direct oversight of staff, evaluation of hardware and software solutions, and maintenance of VoIP services.

Applicants must be willing to work in Dorchester, Somerset, Worcester, and Wicomico Counties. The primary office is located in Salisbury, MD (Wicomico County).

• Supervising and directing the work of Computer Information Services Specialists and other IT support staff
• Determining computer hardware and software solutions for users and recommending acquisition of appropriate technology resources and services
• Overseeing desktop support, addressing on‑site user issues with hardware and software
• Coordinating the development and/or implementation of various software applications
• Asset management: delivering, deploying, disposing, and inventorying assets

• High school graduation or equivalent high school equivalency certificate
• Two (2) years of experience evaluating, implementing, and maintaining microcomputer hardware and software
• One (1) year of supervisory experience (selective qualification)

• A+ Applications Expert and Network Administrator Certifications
• MSCE or MCNE Certification
• Advanced knowledge of Voice over Internet Protocol (VoIP) network services
• Two (2) years of IT Service Management (ITSM) experience
• CompTIA A+, Network+, Microsoft Certified:
  Modern Desktop Administrator, or ITIL Foundation certifications
• Basic knowledge of Microsoft Operating Systems, including Windows 10 and 11
• Familiarity with Microsoft Office 365 Suite and a Help Desk Ticketing System

• Employees may be required to operate motor vehicles and must possess a valid Maryland driver’s license
• Employees must remain reachable by phone or pager with a valid contact number
• Employees may be required to work beyond their shift, including evenings, nights, and weekends
• Employees may work on a hybrid schedule, including telework, with required on‑site hours

MDOT offers a generous and competitive benefits package.

Eligible applicants may be subject to a background investigation under federal or state laws and regulations. A conviction is not an automatic disqualification. The presentation of erroneous, misleading, or fraudulent information on an application may result in dismissal from consideration.

Selected candidates may be subject to background and reference checks. The incumbent may be a member of a covered bargaining unit.

The incumbent is expected to remain reachable through a valid phone or pager number and may need to work beyond regular shift hours, including evenings, nights, and weekends.

Appropriate auxiliary aids and services for qualified individuals with disabilities will be provided upon request. Bilingual applicants are encouraged to apply.

MDOT does not sponsor new employees for the H‑1B Visa at this time. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Applicants who have education obtained outside the U.S. must provide proof of an equivalent U.S. education from a recognized credential evaluation service.

Applicants may apply online by submitting the required documentation electronically. Paper applications are not accepted.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. MDOT does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief, or opinion, sex, or sexual orientation.