Salesforce Portfolio Manager, IT Manager- Baltimore Department of Information Technology

Salary Range: $ - $ Annually (Hiring Salary Range: $- $ Annually)

The Salesforce Portfolio Manager leads the strategy, roadmap, and delivery of the City’s enterprise Salesforce platform, including support for the 311-service platform. The platform serves as a foundational system for digital service delivery, enabling agencies to manage service requests, streamline operations, and improve resident experience. The role partners with agency leadership, business stakeholders, and vendor teams to identify priorities, define requirements, and deliver Salesforce capabilities that improve service delivery and support agency missions across the City.

The role manages a team of Salesforce developers and administrators and ensures the platform evolves to meet organizational needs through an iterative, value‑driven approach. Strong analytical skills, stakeholder engagement, and experience managing multiple initiatives are required. Public sector and enterprise platform experience are preferred.

• Education: Bachelor of Science degree in Information Technology, Computer Science, Computer Engineering or a related discipline from an accredited college or university.
• Experience: Seven years of application programming, systems design, hierarchical/relational database management and/or GIS experience; including three years of supervisory responsibilities (disciplining, evaluating performance, and recommending hiring, firing, and promoting of subordinate employees).
• Equivalency: An equivalent combination of education and experience. Non‑supervisory experience or education may not be substituted for the required supervisory experience.
• Licenses, Registrations, and Certificates: Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), are preferred.

• Knowledge of up‑to‑date technology strategies and resources.
• Knowledge of technology management and current technology.
• Knowledge of effective data center management.
• Knowledge of budget development.
• Knowledge of strategic planning for technology.
• Knowledge of quality management standards and processes.
• Knowledge of forecasting technology requirements.
• Ability to conduct systems audits for technology.
• Ability to research and implement technological solutions.
• Ability to solve technology problems.

• Background Check:
  Eligible candidates under final consideration for positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint.
• Probation:
  All persons, including current City employees, selected for this position must complete a mandatory six‑month probation.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.

Final date to receive applications:
Submit your application no later than 12:00 AM on the closing date to be eligible for consideration.