Systems Engineer; Prime

Overview

Step into a leadership role at the center of 24x7 mission operations. This team supports a Watch Desk responsible for monitoring and sustaining operational systems that serve the warfighter and other mission users across Government and Contractor‑approved facilities worldwide. You will help keep critical systems healthy, responsive, and mission‑ready in an environment where speed, ownership, and steady execution matter every day.

You will help sustain and evolve a high‑performance operational IT environment supporting CNO capabilities. This is not a ticket‑only administrator role. You will work hands‑on with advanced compute infrastructure, improve how engineers work day to day, and build the documentation and repeatable processes that keep mission systems moving.

This role gives you real ownership over systems, workflows, and user experience. You will support advanced compute platforms, help modernize infrastructure, partner directly with onsite administrators and engineering teams, and improve how support happens across the environment. The work is practical, visible, and tied to mission outcomes, with a mix of hardware sustainment, Linux administration, virtualization, documentation, and long‑term modernization.

This role provides technical services for a 24x7 Watch Desk responsible for monitoring and sustaining operational systems that support the warfighter and other users in Government and Contractor‑approved facilities worldwide. The team responds to system problems and customer inquiries in a timely manner while helping meet the continued demands of the global mission. This role includes Tier 1 Watch Desk support for operational systems as well as support for forthcoming new architecture alongside the government.

• 6:00 a.m. to 6:00 p.m., Sunday through Tuesday and every other Wednesday, this is the open shift
• 6:00 a.m. to 6:00 p.m., Thursday through Saturday and every other Wednesday
• 6:00 p.m. to 6:00 a.m., Sunday through Tuesday and every other Saturday
• 6:00 p.m. to 6:00 a.m., Wednesday through Friday and every other Saturday
• 8:00 a.m. to 4:00 p.m., Monday through Friday, Watch Desk Lead

• Lead Watch Desk activities supporting operational systems in a 24x7 mission environment
• Monitor system and application health and identify issues before they become mission‑impacting
• Troubleshoot OS, application, dataflow, and network issues and elevate as required
• Read and interpret system graphs, dashboards, and metrics to assess system health and correct operations
• Support mission analytics operations and use RTRG mission analytics in day‑to‑day monitoring and response
• Oversee Tier 1 support activities for production systems supporting mission users worldwide
• Generate concise and accurate status updates for customers, teammates, and leadership
• Produce reports and metrics for customer submission using multiple data sources
• Develop SOPs for Watch Desk personnel and customer use
• Direct and provide meaningful guidance to a small team of Watch Desk shift personnel
• Maintain schedules and support shift coordination as required
• Partner with government personnel and contractor teammates to support new architecture entering operations
• Help maintain clear procedures, strong coordination, and steady execution in a high‑visibility mission support environment

• Clearance: Top Secret Clearance with Polygraph, active; no sponsorship available
• Citizenship: Must be a U.S. Citizen; no visa sponsorship
• Experience: 14 years as a Systems Engineer in programs and contracts of similar scope, type, and complexity
• Education: Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline (five additional years of SE experience may substitute for a bachelor’s degree)
• Security+ Certification: Required, or willingness to attain within 6 months

• Experience supporting operational systems in a mission, NOC, Watch Desk, or service desk environment
• Experience leading or coordinating…