Tier II PC Technicians

Cyber Core is looking for a Tier II PC Tech that can independently install or relocate computer equipment, such as PCs, thin client terminals, printers, and other associated hardware at user locations, ensuring access to electricity, network in accordance with departmental procedures, technical, operating, and assembling manuals. Provides first-level problem analysis. Master's base knowledge of assigned applications, hardware, and network to support clinical and business environments.

Resolves or escalates service requests when necessary. Independently performs technical downloads and PC configurations.

• Assists customers in identifying and specifying requested hardware and software. Coordinates activities, times, and schedules with supervisor and end-users regarding the installation, operation, and evaluation of user locations for equipment, ensuring needs are addressed appropriately and timely with standards and procedures
• Uses the Helpdesk Call Tracking application to log all activities and update requests accurately and well detailed. Collects data from customers to aid in the completion of the request.
• Work on Special Projects as assigned
• Maintain a clean and professional work environment