Service Delivery Manager
Listed on 2026-07-01
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IT/Tech
IT Project Manager, Cloud Computing: Infrastructure & Operations, IT Infrastructure, Systems Administrator
Job Title
Must Have Technical/Functional Skills
Strong understanding of IT infrastructure domains:
- Server & storage technologies
- Data center operations
- Network and security infrastructure
- Cloud platforms (Azure/AWS/GCP)
- Virtualization (VMware/Hyper V)
- Backup/DR solutions
- Good command of ITSM tools (Service Now, Remedy, Jira Service Management, etc.)
Roles & Responsibilities
Own end to end delivery of IT infrastructure services, including servers, storage, networks, cloud platforms, and end user computing.
Ensure all infrastructure services meet agreed upon SLAs, OLAs, and KPIs.
Oversee incident, problem, and change management processes in compliance with ITIL standards.
Lead daily/weekly operational reviews, ensuring timely escalation and resolution of critical issues.
Manage service continuity and availability to avoid service disruption.
Identify service improvement opportunities and drive optimization initiatives.
Coordinate with architecture, security, and project management teams for infrastructure upgrades and rollouts.
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