SailPoint L2 Operations Support Engineer

Sailpoint L2 Operations Support Engineer

We are seeking a skilled and dedicated SailPoint L2 Operations Support Engineer to join our Identity and Access Management (IAM) team. The successful candidate will be responsible for providing second-level operational support for our SailPoint Identity IQ platform. This role requires a strong technical background in SailPoint and IAM concepts, excellent problem-solving skills, and a commitment to maintaining a secure and efficient IAM environment.

• Provide L2 support for SailPoint Identity IQ, including troubleshooting, incident resolution, and service requests.
• Manage user identities, roles, and access permissions within the SailPoint platform.
• Analyze and resolve issues related to identity provisioning, de-provisioning, and access management.
• Collaborate with development teams, and other stakeholders to ensure timely resolution of incidents and service requests.
• Monitor system performance and health, ensuring high availability and performance of the SailPoint platform.
• Maintain detailed documentation of support processes, configurations, and operational procedures.
• Ensure all IAM processes comply with organizational policies, standards, and regulatory requirements.
• Proactively identify opportunities for process improvement and automation within the IAM framework.
• Customize workflows, forms, rules, roles, policies, reports, certifications.
• Build and maintain workflows for various Lifecycle Events (Joiner, Leaver, Mover, Rehire and Inactive).
• Assists in the program development process, user acceptance testing, user access reviews, system documentation and implementation.
• Actively seek new ways of automating and eliminating task-based and repetitive work, to remove human error, and improve security posture.

Education:

Bachelor's degree in computer science, Information Technology, or related field.

Experience:

• 8
  -10 years of experience in Identity and Access Management (IAM) operations.
• At least 7 years of hands-on experience with SailPoint Identity IQ.

• Proficient in SailPoint Identity IQ installation, configuration, and administration.
• Strong understanding of IAM concepts, including identity lifecycle management, role-based access control (RBAC), and least privilege principles.
• Familiarity with directory services (e.g., Active Directory, LDAP).
• Basic knowledge of databases (SQL, Oracle) and scripting languages (e.g., Power Shell, JavaScript).

Problem-Solving:
Excellent analytical and troubleshooting skills. Communication:
Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.

Certifications:

Relevant certifications such as SailPoint Certified Identity IQ Engineer, CompTIA Security+, or CISSP are a plus.

Note:

This is a 24
* 7 role may involve being part of an on-call rotation to address critical issues outside regular working hours.