Supervisor, IT Service Desk
Listed on 2026-07-01
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IT/Tech
Systems Administrator, IT Support, HelpDesk/Support, IT Project Manager
IT Service Desk Supervisor
The IT Service Desk Supervisor is responsible for overseeing day-to-day IT support operations and directly supervising the end user services team. This role ensures timely, high-quality technical support for all users while enforcing standards, meeting SLAs, and developing team members. The Supervisor serves as the primary escalation point for Tier 1 and Tier 2 issues and partners closely with the Infrastructure and Security teams to resolve complex problems.
This is a hands-on supervisory role requiring both technical expertise and people-management skills.
Position requires travel to Infinite Legacy regional offices and tissue surgical recovery sites.
Education and Experience:
- Associate's or Bachelor's degree in a related field preferred; equivalent combination of education and progressively responsible experience considered.
- 5+ years of IT support experience, including Tier 2 troubleshooting.
- 1–3 years of experience leading or supervising technical staff.
- Strong understanding of IT service management concepts (ITIL preferred)
- Experience supporting enterprise end-user environments.
- Prior experience as a Help Desk Lead, Support Supervisor, or similar role, and experience with endpoint management tools (Intune, SCCM, Jamf, or similar) preferred.
- Experience supporting hybrid or remote work forces preferred.
- Familiarity with ITSM platforms (Service Deck Plus, Service Now, Jira, etc.) preferred.
Required Skills/Abilities:
- Excellent written and verbal communication, customer service, leadership, team development, organization, and problem-solving skills.
- Ability to manage competing priorities in a fast-paced environment.
- ITIL Foundation or equivalent certification, preferred.
- Incident and escalation management, and process improvement
Duties/Responsibilities:
- Windows and macOS environments
- Microsoft 365 and enterprise applications
- Endpoint management and device deployment
Join Our Team & Enjoy Great Benefits!
At Infinite Legacy, we care about our employees' well-being, both at work and in life. That's why we offer an excellent benefits package designed to support you and your family.
Our Benefits Include:
- Health, Dental & Vision Insurance :
Comprehensive coverage for you and your loved ones. - Paid Time Off :
Take the time you need to relax and recharge. - 401K :
Plan for your future with employer contributions. - Life & Disability Insurance :
Peace of mind, no matter what happens. - Pet Insurance Discounts :
Because your furry friends matter too! - Tuition Reimbursement :
We support your growth and development with education assistance.
Join our team today and experience a workplace that truly values you!
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