Business Solution Analyst; Information Technology

Johns Hopkins Carey Business School is hiring a Business Solution Analyst
. This position will configure commercial off-the-shelf and SaaS applications and work with internal stakeholders to re‑engineer business processes to make full use of system features and efficiencies. The Business Solution Analyst will serve as the system expert for assigned platforms, including configuration, vendor management, and the reporting and visualization built on those platforms. The Analyst will partner with data and business intelligence peers on data needs that depend on enterprise pipelines.

The Analyst will be expected to take on forward‑looking work as Carey adopts new platforms, expands automation, and integrates vendor AI capabilities. Test‑driven development and enterprise software testing are not a primary function of this position.

The Business Solution Analyst is responsible for ensuring successful delivery of high‑quality technical solutions that meet expectations of our constituents by leading a variety of programs and projects to evaluate business processes and gather requirements for complex transaction and reporting systems. This includes developing, maintaining and organizing test cases, test scripts and test scenarios for the university’s information systems. The role also involves test events and other deliverables for projects, enhancements, operations and maintenance activities, and common understanding and documentation of scope, requirements and design among stakeholders including sponsors, decision makers, content owners, users and technical teams.

The position serves as a liaison providing assistance to business partners by understanding the business requirements at a depth sufficient to define technical deliverables, including appropriate test coverage to ensure quality product is delivered. The Analyst will also analyze and report meaningful metrics on testing status and operations.

The Business Solution Analyst will provide a layer of essential services surrounding software development services, including the analysis and gathering of requirements, engaging with developers/engineers on solution design, and designing test suite in parallel with software development that will ultimately ensure delivered product meets quality standards, is fit for use, and meets expectations articulated by our customers.

Collaborates with various IT@JH teams for technical direction and feasibility studies to propose solutions that address requirements. Applies proven communication, analytical and problem‑solving skills to deliver value‑added solutions and to ensure project deliverables meet specifications. Expected to critically evaluate articulated needs or requirements and propose technical solutions to address them, leveraging standards to the extent possible. Ability to evaluate vendor‑provided solutions relative to business needs/requirements and recommend suitable solutions is essential.

This position includes applying knowledge to identifying and developing test cases, automated test cases, unit testing, test scripts for identified business requirements, and corresponding data requirements for various business processes. It also includes responsibilities for individuals to recommend tools, execute tests and manage defects.

This position requires a combination of strong functional abilities, writing, data visualization and user‑facing skills. Critical skill requirements include: analysis and gathering of requirements, documentation, creating data flow diagrams and/or visual prototypes & visual representations of data, strong verbal and written communication, developing test cases, automated test cases, unit testing and test scripts.

Under limited guidance, responsible for requirement gathering and analysis, developing recommendations for technical solutions in concert with technical professionals on the team, and enabling test‑driven development of solutions by maintaining test plans and test assets for teamwork (enhancement, support and maintenance projects). Demonstrates strong ability in technology and/or strong understanding of the business/education process. Builds and maintains client…