Service Desk Specialist; hybrid

Job Details

Job Title: Service Desk Specialist I

Operating Systems: macOS, Windows, Linux

Location: Baltimore, MD

Type: 6‑month Contract to Hire

Compensation: $30/hr. range. Benefits available

Work Model: Hybrid – 3 days a week on‑site

Hours: 40.0

Security Clearance: ITAR clearance eligibility required

System One IT is staffing two Service Desk I openings for a leading scientific institution in Baltimore, MD.

Seeking candidates with strong macOS, Windows, and Linux experience to provide day‑to‑day user support and troubleshooting for laptops, network connectivity, login issues, etc.

On‑call rotation is expected. Hybrid work model, 3 days a week in‑office.

• Manage user accounts within Active Directory, including provisioning, deactivation, and ongoing maintenance.
• Provide technical support to staff and partners through in‑person assistance, telephone, and various collaboration tools.
• Execute routine operational tasks in accordance with established procedures; proactively identify and elevate issues to second‑ or third‑tier support and management as needed.
• Effectively prioritize and manage multiple tasks in a fast‑paced environment.
• Maintain strong attention to detail with excellent written and verbal communication skills.
• Collaborate effectively as a team member to achieve organizational goals.

• Strong technical skills, including knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux.
• Excellent customer service and communication skills.
• Ability to prioritize and execute tasks in an interrupt‑driven environment.
• Proven analytical and problem‑solving skills.
• Minimum of 3 years of experience in a related field.
• ITAR clearance required.
• Must be able to work on‑site three days per week.

Eligible employees are offered health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.