WQC DevOps Manager

Baltimore, United States

TheWQC Dev Ops Manager is responsible for overseeing the Website Quality Control platform hosted on AWS cloud infrastructure. This high-impact, cross‑functional leadership position demands strategic thinking, executive‑level communication, and the ability to manage complex, mission‑critical operations on a large scale. The role drives seamless delivery, reliability, and continuous improvement of a large‑scale federal CMS platform while serving as a key decision‑maker and trusted advisor to government stakeholders.

This position sits at the intersection of technology, operations, and program strategy, requiring the manager to be technically strong and lead a platform engineering team, align third‑party vendors, and champion innovation through AI/ML initiatives. The scope and complexity of this role encompass full program lifecycle oversight, multi‑stakeholder governance, and strategic technology leadership.

• Provide strategic oversight of a mission‑critical CMS Dev Sec Ops  platform fully hosted on AWS cloud, including EKS‑based containerized workloads.
• Ensure platform availability and reliability through 24x7 maintenance and support operations, making high‑stakes decisions to minimize downtime and protect service continuity.
• Oversee incident management to ensure all issues and outages are resolved within stipulated SLAs, including escalation management and executive communications during critical events.
• Coordinate with third‑party vendors to align deliverables, SLAs, and technical requirements, acting as the primary accountability owner for vendor performance.
• Promote Dev Sec Ops  practices throughout the development and operations lifecycle, establishing program‑wide standards for security and compliance.
• Lead, mentor, and manage a multi‑disciplinary team of AWS and Dev Ops engineers, driving high performance and professional growth.
• Provide strategic guidance, prioritization, and support to ensure team performance and on‑time delivery of program commitments.
• Foster a collaborative, accountable, and innovation‑driven team culture.
• Serve as an escalation point and decision authority for all team‑level technical and operational challenges.

• Facilitate and manage Agile ceremonies including daily stand‑ups, sprint planning, and Program Increment (PI) planning meetings, ensuring alignment across all work streams.
• Manage and maintain work items, backlogs, and documentation in Jira and Confluence, providing full program visibility to leadership.
• Own program‑level reporting and ensure delivery metrics are consistently communicated to senior stakeholders.

• Serve as the point of contact and strategic liaison for the Contracting Officer Representative (COR) and CMS Product Owner.
• Lead executive‑level briefings and prepare clear, concise written communications, reports, and status updates for leadership and government stakeholders.
• Manage stakeholder relationships by balancing competing priorities, managing expectations, and driving consensus across diverse groups.
• Facilitate communication and collaboration across teams, ensuring transparency and alignment at all levels.

• Lead and define the strategic roadmap for new technology initiatives with a focus on AI/ML integration and adoption across the platform.
• Evaluate emerging tools and technologies to drive platform modernization, efficiency, and mission impact.
• Lead assessment of return on investment for new solutions that are proposed.
• Prepare justifications and ROI for new initiatives to obtain client approval, demonstrating business acumen and strategic vision beyond technical management.

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 10+ years of experience in Dev Ops, cloud operations, or IT program/project management.
• Demonstrated experience in a senior leadership or management role overseeing complex, multi‑team programs.
• Strong knowledge of AWS cloud environments and cloud‑native architecture (hands‑on…