Global CRM & AI-Driven Engagement Tech Leader
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-07-20
Listing for:
Ciena
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software), AI Business & Operations
Job Description & How to Apply Below
Ciena is seeking a Senior Director, Customer Engagement IT Partner to lead technology platforms powering Sales, Service, Marketing, and Digital Commerce. This role partners with the VP of Global Customer Engagement to set vision, roadmap, and deliver scalable, AI-enabled capabilities.
The leader will manage agile PODs, drive platform health, security, and scalability, and collaborate across architecture, data, and AI teams to embed analytics in workflows.
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