Computer User Support Specialist Ii; Audio Video Tech; Contractual

Overview

GRADE: ASTD
14

LOCATION OF POSITION: MDH Office of Enterprise Technology (OET), Infrastructure & Operations Division, 201 W. Preston Street, Baltimore, MD 21201

The main purpose of this full-time contractual position is to plan, coordinate, and support audiovisual (AV) and video teleconferencing (VTC) information technology systems for meetings, events, and hybrid productions. This role will facilitate the use of technology hardware and software resources to ensure successful execution of internet and internal meetings, workshops, and other events to meet the needs of MDH OET locations.

It will also ensure reliable, high-quality audio and video services that support communication, collaboration, and operations.

In addition, the selected candidate should:

• Be detail-oriented with a focus on quality and customer satisfaction.
• Have flexibility to work evenings, weekends, and holidays as required by event schedules.

• Education:
  
  Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience:
  
  One year of experience responding to Help Desk calls from users of computer systems.

Notes:

• Candidates may substitute additional experience operating computer equipment for data entry, word processing, or maintaining information on a year-for-year basis for the required education.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

• Experience as a Video Technician or in a similar role, preferably in the events, entertainment, or AV industry.
• Strong technical experience with audiovisual equipment, including cameras, video switchers, LED walls, projectors, and signal processors.
• Experience with live streaming and presentation software, such as ATEM control, OBS, Wirecast, Vimeo Livestream, Adobe Suite, Pro Presenter 7, PowerPoint, Facebook Live, Instagram Live, Twitch, You Tube Live, Tik Tok Live.
• Experience troubleshooting technical issues quickly and effectively under pressure, ensuring minimal disruption to events.
• Excellent communication and interpersonal skills with experience interacting professionally with clients, vendors, and team members.

Applicants who meet the minimum (and selective) qualifications will be evaluated. The evaluation may include a rating of your application based on education, training, and experience as they relate to the requirements of the position. It is essential that you provide complete and accurate information on your application, including education, experience, dates, and hours of work. Indicate your college degree and major on your application, if applicable.

For education obtained outside the U.S., any job offer may be contingent on an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Complete applications must be submitted by the closing date. Information submitted after this date will not be considered. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application. Candidates may remain on the certified eligible list for at least one year. The certified eligible list may be used for similar positions in this or other State agencies.

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits for themselves and dependents. The State of Maryland will subsidize 75% of the cost; employees pay 25% of the premiums for medical and prescription coverage, and may enroll in dental coverage, accidental death and dismemberment insurance, and life insurance at full premium.

Leave accrual is one hour for every 30 hours worked, up to 40 hours per calendar…