Director, Executive

Responsibilities

• Responsible for the full lifecycle management of the Executive Experience service tower
• Acts as the single point of accountability for the technology experience of senior leaders and executives globally
• Bridges the gap between executive business needs and IT service delivery
• Leads a dedicated Executive Experience team and manages vendor performance
• Partners closely with senior stakeholders, including the C‑suite, to ensure seamless IT support for executives
• Drives continuous improvement by leveraging experience analytics and proactive service models
• Define and deliver a global executive experience strategy and roadmap
• Oversee delivery of executive technology services, ensuring alignment to experience objectives and quality standards
• Implement experience analytics and sentiment measurement tools to identify friction points and improve executive satisfaction
• Act as a trusted advisor to senior leaders and executive assistants

• Undergraduate degree and 10+ years relevant experience, or Graduate degree and 8-10 years relevant experience
• 10+ years of IT Operations, End‑User Services, or Digital Workplace leadership experience, including global scope
• 5+ years leading teams with direct people management responsibility
• Proven experience delivering VIP/white‑glove IT support services in a complex, enterprise environment
• Prior experience in executive stakeholder engagement, including direct interaction with C‑suite leaders

• IT Operations
• End‑User Services
• Digital Workplace leadership
• experience analytics
• sentiment measurement tools
• service delivery
• vendor performance management
• executive technology services
• strategy development
• roadmap delivery

• leadership
• stakeholder engagement
• communication
• accountability
• problem-solving
• continuous improvement
• trust building
• team management
• collaboration
• customer service

• Undergraduate degree
• Graduate degree