Help Desk Analyst Level 1

Job Description

Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite in Baltimore, MD. This is a 6 - 12 month contract opportunity with possibility of extension. It is a 40 hour a week position. This position requires you to be on sight 40 hours a week.

• Provides technical assistance, support, and advice to end users for hardware, software, and systems.
• Provides hands‑on technical assistance to business and technical users.
• Investigates and resolves computer software and hardware problems of users.
• Serves as a contact for level 1 support.
• Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
• Determines whether problem is caused by hardware, software, or system.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Talks with technical and non‑technical co‑workers to research problem and find solution.
• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
• Experienced with a variety of call‑tracking software and systems.
• Reads trade magazines and engages in independent study to maintain current industry knowledge.
• Follow quality standards, and displays strong customer service skills.
• Ability to work in a team environment.
• Complete assigned tasks.
• Strong communication skills; both written and spoken.

• Years of Relevant
  
  Experience:
  
  1 to 3 years field experience.
• Preferred Education:
  
  2 year associates degree or equivalent technical study.

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an E-Verify® Employer.