ServiceNow Developer

Responsibilities

• Provide full-spectrum Service Now development and platform support.
• Design and implement workflows and wireframes aligned with Government business processes.
• Configure and customize ITSM, ITBM, and ITAM modules.
• Develop dashboards, reports, metrics, and trend-analysis capabilities.
• Create repeatable processes that improve operational efficiency and user experience.
• Translate technical and business requirements into Service Now solutions.
• Support software configuration changes, system-design updates, and equipment upgrades.
• Collaborate with Government stakeholders and Dev Ops teams during development sprints.
• Develop, test, document, and deploy platform enhancements.
• Troubleshoot application, workflow, integration, and performance issues.
• Maintain technical documentation, configuration records, and development standards.
• Support user acceptance testing and validation of new functionality.
• Ensure Service Now solutions comply with applicable security and accessibility requirements.
• Provide technical guidance and training to users and administrators.

• Clearance Requirement:
  Must hold an active Secret clearance.
• Education:
  
  Bachelor's degree in Information Technology, Computer Science, Software Development, Information Systems, or a related field.
• Experience:
  
  Minimum five years of Service Now development or administration experience.
• Experience developing and customizing Service Now applications, workflows, forms, and dashboards.
• Experience supporting ITSM, ITBM, and ITAM modules.
• Experience gathering requirements and translating business processes into technical solutions.
• Experience supporting federal, Department of Defense, or mission-critical environments preferred.
• Technical Knowledge:
  Knowledge of Service Now application development, configuration, administration, and platform architecture.
• Experience with Flow Designer, Workflow Editor, JavaScript, business rules, client scripts, and UI policies.
• Familiarity with Agile development, sprint planning, testing, and release management.
• Understanding of ITIL processes, including incident, change, knowledge, and asset management.
• Ability to develop reports, dashboards, integrations, workflows, and user interfaces.
• Familiarity with Section 508 and Department of Defense cybersecurity requirements.
• Certifications:
  
  Service Now Certified Application Developer certification required at the time of contract award.
• Service Now Certified Implementation Specialist–IT Service Management certification preferred.
• Additional Service Now, ITIL, Agile, or cybersecurity certifications preferred.

Demonstrates expertise in Service Now development and administration, with a strong focus on ITSM, ITBM, and ITAM modules. Capable of translating business requirements into effective technical solutions while ensuring compliance with security and accessibility standards.