IT Infrastructure Network & Telecommunications Manager

The IT Infrastructure Network & Telecommunications Manager is a working manager’s role that will oversee the design, implementation, and maintenance of BCCC’s network and telecommunications systems. The manager must be able to lead the highly technical staff (Juniper and Microsoft based) and work directly with the tools should the need arise, while being responsible for project management leadership across the enterprise.

This role is crucial for ensuring the smooth operation of the college's IT infrastructure and telecommunications systems, supporting the institution's mission and goals.

This role involves both technical and managerial responsibilities, ensuring the efficient operation and implementation of the network, systems, servers, and communication technologies, to include Wi‑Fi infrastructure and operations. The Manager will lead and mentor a team of highly technical professionals in executing the department's plans to align the network, systems & communications architecture with our mission and evolving business needs of the institution.

Reporting to the Chief Information Officer (CIO), the manager leads a team responsible for voice, data, and video communications, network architecture, and infrastructure services. The role includes strategic planning, vendor management, and direct technical acumen to maintain high availability and performance of IT systems.

• Design, implement, and manage campus‑wide network infrastructure (LAN/WAN/Wi‑Fi)
• Oversee VoIP systems, video conferencing platforms (e.g., Zoom, Teams), and telecom services
• Manage network security protocols, firewalls, and intrusion detection systems
• Coordinate with vendors for hardware/software procurement and support
• Supervise infrastructure upgrades, cabling projects, and equipment installations
• Monitor system performance and troubleshoot outages or bottlenecks
• Maintain documentation for network topology, telecom configurations, and change logs
• Lead disaster recovery and business continuity planning for IT infrastructure
• Collaborate with academic departments to support classroom technology needs
• Ensure compliance with state and federal IT regulations

• Manage a team of engineers and administrators, which includes training, evaluating, supervising, and mentoring employees
• Conduct performance evaluations, formal and informal coaching and recommend actions/solutions
• Meet with staff to identify new opportunities with technologies at the institution and implement systems to ensure stability, reliability, and to create efficiencies
• Plan and implement best practices and industry standard technical designs to ensure the continuous operation of the network infrastructure. Serve as MS Teams Administrator
• Develop and maintain systems within an enterprise security environment, managing security audits, vulnerability and threat assessments and directing responses to network or system intrusions
• Manage and maintain firewalls, developing network security policies and procedures to ensure appropriate security management protocol
• Evaluate the network infrastructure to ensure adequate capacity and technical capability; forecast network demand; design and support the institutions remote access and mobility infrastructure
• Develop and maintain systems within the institution to include security implications and vulnerability to lead, oversee and direct responses to network or system intrusions; assist in developing and implementing network security policies and procedures
• Lead and/or provide guidance for advanced technical work in the design, acquisition, installation, integration, operation, and maintenance of the college's integrated enterprise application, server/systems, and network infrastructure
• Support the evolution of VMware virtualization tools (Citrix, VPN, WLAN, and BES) and associated infrastructure, maintaining current and detailed word documentation including, but not limited to, diagrams, schematics, and a system integration matrix
• Collaborate with BCCC departments to ensure that their infrastructure needs are met and aligned with the institution’s strategy and guidelines
• Manage the…