IT Operations Support Intern Student Technical Assistant

Introduction:
The Maryland State Department of Education is dedicated to supporting a world‑class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee state and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland.

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Nancy S. Grasmick Education Building, 200 W. Baltimore Street, Baltimore, MD 21201

** This will be a 6 month internship** The primary objective of this position is to provide IT Operations support to the IT Operations Section, encompassing administrative functions, IT inventory management, and first‑level technical troubleshooting assistance to ensure the continuous and efficient operation of department technology resources.

• Work with the IT Operations team to support the procurement of hardware and software.
• Assist in maintaining and updating IT inventory in accordance with established guidelines.
• Assist with the processing of monthly invoices in the Financial Management Information System for mobile devices and landline accounts under staff supervision.
• Assist with creating requisitions in FMIS as requested by Operations Team members.
• Provide basic end‑user IT support to MSDE staff, troubleshooting hardware and software issues as directed by the IT Operations Team.
• Work with IT Partners to ensure devices in conference rooms are operational and that the IT storage bins contain batteries, clickers, HDMI cables, extension cords, etc.
• Conduct periodic conference room walk‑throughs as directed by the IT Operations Team.
• Assist with IT support for meetings in the conference rooms.
• Work with IT Partners to update application inventory and ensure that all applications are accounted for in the respective divisions or offices.
• Work with DEC IT Partner to provide IT support, such as mailing IT equipment, to regional offices.
• Assist with the coordination of excess IT equipment disposal in compliance with applicable state regulations.
• Assist with the IT Operations NEO and Onboarding Workshop.
• Perform other duties as assigned by IT Operations staff.

Education:

60 credit hours in Education, Computer Science with a concentration in Business Administration, Human‑Computer Interaction (HCI), Information Technology, or a related field.

Applicants must consent to a state and FBI (CJIS) background check as a routine procedure for all MSDE employees.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our veterans for their service to our country.