IT Support Specialist

Who we are:

At Vireo Health, we’re not just another cannabis company—we’re a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top‑tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it. We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs.

Through employee engagement, community events, and non‑profit partnerships, we’re building more than a business—we’re building a community. As we rapidly expand nationwide, we’re looking for talented, driven, and passionate people to join us. If you’re ready to turn your passion into a career, let’s grow the future together.

The IT Support Specialist will take ownership of customer issues reported and see problems through resolution. They will research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Document troubleshooting and problem resolution steps, creating knowledge base articles when appropriate for routine issues.

Be familiar with regulatory & security standards, best practices, and company requirements.

• Diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues.
• Support end‑user devices including desktops, laptops, mobile devices, printers, and peripherals.
• Focus on Azure and Office 365 suite (Office Apps, SharePoint/One Drive, Teams, User Administration, AD, DC, Servers).
• Administrate and provide Level 1 and 2 support for incidents (problem/issues) or service requests related to Office 365 suite (Office Apps, SharePoint/One Drive, Teams, User Administration, Azure, AD, DC, Servers).
• Identify and resolve network issues across network/voice domains. Develop standard operating procedures and baseline network monitoring standards. Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration).
• Identify and resolve system and OS‑level issues within Vireo’s IT environment.
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
• Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture.
• Participate in upgrade projects and installation activities for new hardware and software components.

• Solid understanding of IT service management and incident handling.
• Strong troubleshooting and problem‑solving skills.
• Working knowledge of:

• Windows, Android and macOS operating systems.
• Entra , Active Directory and Group Policy, SSO.
• Microsoft 365 (Exchange, Teams, One Drive, SharePoint).
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• RMM and patching tools.
• MDMs such as Intunes, JAMF.
• POS systems.
• Surveillance systems.
• E‑commerce platforms.
• Application support.
• ISP and telecom management.

• Ability to prioritize tasks and manage multiple issues simultaneously.
• Excellent verbal and written communication skills.
• Strong customer service orientation and attention to detail.
• Working remotely with the occasional flexibility to offer on‑site support to our Maryland locations.

• Sit Rarely 1–2 hours.
• Stand Continuously 1–8 hours.
• Walk Continuously 2–8 hours.
• Balance Frequently 34–66%.
• Bend Occasionally 1–33%.
• Climb (2–6 ft) Occasionally 1–33%.
• Crawl Occasionally 1–33%.
• Crouch/Squat Occasionally 1–33%.
• Kneel Occasionally 1–33%.
• Reach (forward & overhead) Frequently 34–66%.
• Twist (45 degrees at waist) Occasionally 1‑33%.

• 0–10 lbs. Occasionally 1–33%.
• 11–25 lbs. Occasionally 1–33%.
• 26–50 lbs. Occasionally 1–33%.
• 51–100 lbs. Never 0%.

• 60–75%.

• Typically requires a BS or equivalent combination of education and related experience.

• Compensation: $65,000‑70,000 annually depending on experience.
• Medical, dental, vision, and life insurance on the…