Technology Service Center Representative; Part-Time

Position Title

Technology Service Center Representative (Part-Time)

Entry Level Technology Service Center Position. This job will be responsible for interacting with students and faculty to assist them with common technology problems. The Technology Service Center is the community facing division of the IT department and requires strong troubleshooting ability as well as customer service skills.

• Respond to technology support requests via online portal, phone, virtual call and in person. Representatives will resolve the problems when able, escalating incidents/requests to senior level technicians through our ticketing system with necessary.
• Assist student and faculty in the DH110 computer lab the with hardware and software problems. The lab features loaner laptops, iPad, printing, and 3-D printing
• Oversee the student laptop loan program inventory, including maintaining devices and repairing laptops when necessary.
• Working with other divisions of the college to support technician needs and training events.

• FLSA:
  Non-Exempt
• FT/PT:
  Part Time
• Hours per Week:
  Up to 25
• Work Schedule:
  
  Monday-Friday
• Division:
  Information Technology
• Department:
  Student Computer Support

Howard Community College (HCC) is an Equal Employment Opportunity & Affir­mative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process.

For confidential assistance with the job application process, please contact the Office of Human Resources at .