Sr IT Support

Our customer is hiring a Sr IT Support Technician to work onsite in Baltimore, MD. This role is a hands-on role-responsible for the administration of key IT platforms, endpoint support, and frontline technical troubleshooting. This role works within a small, close-knit team and will have the opportunity to develop skills across a range of systems and technologies unique to a performing arts environment.

• Hands-on endpoint support experience in a mixed Mac/Windows environment.
• Sysadmin fundamentals:
  Active Directory, DNS, DHCP, Windows and macOS administration. Basic Linux command-line proficiency required; experience with Red Hat Enterprise Linux is a plus.
• Basic familiarity with an enterprise MDM platform, preferably VMware Workspace One, Jamf, or Microsoft Intune.
• CompTIA A+ and Network+ level knowledge: hardware troubleshooting, OS fundamentals, and TCP/IP networking basics.

This is a Contract to Hire position based out of Baltimore, MD.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Baltimore,MD.

This position is anticipated to close on Jul 31, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.