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Change Management Lead (CRM / ERP implementations
Job in
Baltimore, Anne Arundel County, Maryland, 21240, USA
Listed on 2026-08-06
Listing for:
TRIGYN TECHNOLOGIES, INC.
Full Time
position Listed on 2026-08-06
Job specializations:
-
IT/Tech
Change Management
Job Description & How to Apply Below
Trigyn's direct government client has a long-term contract opportunity for a Change Management Lead (Salesforce 311 Modernization) in Baltimore, MD. (HYBRID Position)
Description:
The Change Management Lead for Salesforce 311 Modernization plays a pivotal leadership role in guiding the enterprise-wide upgrade and optimization of the client’s Salesforce-based 311 platform. This position is responsible for driving cross-functional collaboration, stakeholder engagement, and user adoption to ensure that the modernized 311 system delivers improved resident experience, operational efficiency, and long-term sustainability. The role includes project management, communications oversight, training development, and continuous process improvement, with a focus on minimizing disruption and maximizing value realization from the modernization initiative.
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