Desktop Technician
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-08-11
Listing for:
ManpowerGroup Global, Inc.
Full Time
position Listed on 2026-08-11
Job specializations:
-
IT/Tech
Desktop Support, IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Our client, a prominent organization in the financial services industry, is seeking a Desktop Technician to provide onsite technical support for end users in a fast-paced corporate environment. The ideal candidate will possess strong troubleshooting skills, exceptional customer service abilities, and experience supporting enterprise desktop environments. This role requires a hands-on professional who can efficiently resolve hardware, software, and connectivity issues while maintaining a high level of customer satisfaction.
Desktop Technician
Baltimore, MD (Onsite)
$25/hr - $30/hr W2 (Dependent on Experience)
What's the Job?- Provide onsite desktop support for Windows-based workstations, laptops, mobile devices, and peripheral equipment.
- Diagnose and resolve hardware, software, operating system, printer, and network connectivity issues.
- Perform device imaging, configuration, deployment, refreshes, and asset management activities.
- Install, configure, and maintain desktop and laptop computers, monitors, docking stations, printers, and related technology equipment.
- Support Microsoft Office 365 applications, including Outlook, Teams, One Drive, and SharePoint.
- Troubleshoot remote access, VPN, and authentication-related issues.
- Provide white-glove customer service and technical support to employees, executives, and business stakeholders.
- Respond to and resolve incidents and service requests through the organization's ticketing system in accordance with established SLAs.
- 2+ years of desktop support or technical support experience in a fast-paced enterprise environment.
- Hands-on experience troubleshooting hardware, software, printers, and peripheral devices with a strong knowledge of Windows 10/11 operating systems.
- Experience utilizing ITSM/ticketing systems such as Service Now, Remedy, Jira Service Management, or similar platforms.
- Experience supporting Microsoft Office 365 applications and services, as well as familiarity with Active Directory, Azure AD, and account administration.
- Demonstrated ability to deliver white-glove customer service with strongcommunicationand interpersonal skills.
- Experience with Microsoft Intuneand endpoint management tools.
- Opportunity to work in a dynamic and supportive environment within the financial industry.
- Chance to develop your technical skills and gain valuable experience supporting enterprise-level systems.
- Engage with cutting-edge technology and tools to enhance your professional growth.
- Be part of a team that values customer service and technical excellence.
- Work onsite in Baltimore, MD, with a reputable organization committed to employee success.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
About Manpower Group, Parent Company of:
Manpower, Experis and Talent Solutions.
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