ServiceNow Systems Engineer w​/Top Secret Clearance

A3 is seeking a talented and experienced Service Now Systems Engineer to join our innovative team. If you’d enjoy being responsible for managing the installation, administration, maintenance, backup, and restoration of a custom application built on the Service Now Platform for the DoD Enterprise, this role is for you!

• Create and maintain all system sustainment and maintenance documentation (i.e. System Administration Manual, Configuration Management Plan, Continuity of Operations/Disaster Recovery Plans, Technical Design Documents, and Maintenance Plans).
• Support all activities related to the installation, administration, maintenance, backup, and recovery of a custom application built on the Service Now Platform.
• Design, develop, and implement strategies for system security, monitoring, backup, and recovery.
• Support the Configuration Control Board (CCB) requirements and processes (i.e. Prepare deployment support documentation, manage change requests, solicit Product Owner (PO) approval, etc. prior to deployments and/or system patches).
• Support data export and transfer as needed.
• Capture and analyze application performance metrics and recommend performance improvement strategies to enhance system uptime, reliability, and stability.
• Develop, maintain, and enhance processes, technical documentation, plans, and reports as needed.
• Support Assessment & Authorization (A&A) activities under the DoD Risk Management Framework (DoDRMF) to maintain the application’s Authority to Operate (ATO).
• Coordinate vulnerability scans, analyze results, and support remediation efforts.
• Support assessments, security patching, and maintain compliance with all applicable policies, directives, and best practices.
• Ensure compliance with applicable Security Technical Implementation Guides (STIGs), Task Orders/Operational Orders, Information Operations Conditions, Information Assurance Vulnerability Alerts (IAVAs), and other security controls, guidelines, and requirements.
• Support periodic self-assessments, scans, and tests to identify vulnerabilities.
• Support assessments and Independent Validation and Verification (IV&V) testing as required.
• Support security patching and vulnerability remediation activities.
• Support testing exercises (i.e. User, Regression, Smoke, and IV&V Testing) throughout the Software Development Lifecycle (SDLC) to ensure security enhancements and vulnerability patches do not compromise application functionality and performance.
• Document software defects, bugs, and other issues identified during test exercises.
• Troubleshoot and resolve issues identified.
• Provide technical assistance, guidance, and support to customers; diagnose, troubleshoot, and resolve complex issues, implement bug fixes, and conduct root cause analyses.
• Stay updated on emerging trends, technologies, and best practices, and proactively seek opportunities to innovate and evolve our development processes and methodologies.
• Collaborate with cross-functional teams, including product managers, developers, and stakeholders, to support, maintain, and administer high performing and scalable solutions to address mission-critical needs for the Insider Threat mission in the DoD.

• Bachelor's degree in Computer Science, Information Technology, or Related Field.
• DoD 8570/8140 Certification Required.
• 3-5 years of experience in System Engineering and Administration with the Service Now Platform.
• Experience supporting DoD or federal IT environments.
• Demonstrated proficiency with the DoD RMF process, assessments, and documentation.
• Experience with enterprise RMF compliance tools such as eMASS, Xacta, or CSAM.
• Experience with Nessus, Tenable, or Retina scans.

• Service Now Certified Application Developer (CAD) or Certified System Administrator (CSA).
• Understanding of DoD policies, directives, and initiatives as they relate to custom application development (i.e. DoD Risk Management Framework (DoDRMF), DISA Security Technical Implementation Guides (STIGs), Section 508 Compliance, etc.)

• Active Top Secret Clearance Required.

• Remote (DC Metro Area)

• The salary range of this…