Resource Sharing Library Specialist (Access, Assessment, and User Experience

We are seeking a Resource Sharing Library Specialist who will manage more advanced tasks and non-standard workflows for access services, under general supervision. This position requires analysis of patron needs and should recommend service improvements and/or service troubleshooting support that meet those needs.

• Working collaboratively with the Service Desk Student Supervisor, assists with the coordination of student workers providing support for assignments and training.
• Resolves issues related to missing, damaged, and overdue items to maintain positive relationships with our patrons and other libraries.
• Inventories supplies, equipment, and works with other library staff to submit order requests.
• Assist library staff & patrons with routine and non-routine questions and assess when to refer non-routine questions to the appropriate colleague.
• Support a wide range of services with standardized workflow procedures and steps.
• Resolve issues based on knowledge and experience.
• Assist in the development of new workflows and/or enhancement of workflows.
• Participate in collaborative department projects, lend expertise, and complete assigned tasks.
• Review and recommend workflow or service improvements based on relevant statistics.
• Maintain and improve documentation.
• Undertake special projects and tasks as assigned.
• Other duties as assigned.

• High school diploma or graduation equivalent.
• Three years of related experience.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

• Experience with the following software/applications:
  Alma, Canvas, OCLC Worldshare, ILLiad, ReShare.

• Analytical Skills-Intermediate
• Coaching and Mentoring
  - Intermediate
• Information Resource Proficiency
  - Intermediate
• Library Expertise
  - Intermediate
• Problem Solving
  - Intermediate
• Process Improvement
  - Intermediate
• Research Assistance
  - Intermediate
• Workflow Management
  - Intermediate

Classified

Title:

Library Specialist I

Job Posting Title (Working Title):
Resource Sharing Library Specialist (Access, Assessment, and User Experience)

Role/Level/Range: ATO 37.5/02/OE

Starting Salary Range: $18.65 - $26.65 - $34.75 HRLY (Commensurate w/exp.)

Employee group:
Full Time

Schedule:

Monday - Friday; 8:30am-5pm

FLSA Status:
Non-Exempt

Location:

Homewood Campus

Department name:
Access, Assessment, and User Experience

Personnel area:
Libraries