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Entry-Level IT Service Desk Analyst
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-08-19
Listing for:
Boston Medical Center
Full Time
position Listed on 2026-08-19
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
GBMC Health Care in Maryland is seeking a Tier 1 IT Service Desk analyst to provide first-level phone, email and remote support under supervision. The role may require on-site visits and on-call rotations, handling incidents and service requests within SLA.
Responsibilities include logging, routing, resolving Tier 1 issues, maintaining documentation, assisting with hardware repairs, and supporting 24x7 operations. Must have high school or technical cert;
CompTIA A+ or ITIL preferred.
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