Launch Specialist

Specialist, Platform Innovation - Launch

The Platform Innovation team leads up the strategy, launch, and scaling of Client's nascent bets for its white-label restaurants business. Client is looking for a Launch Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.

You will report to the Onboarding Lead for your geo within our Platform Operations organization. This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.

You're excited about this opportunity because you will:

• Interface directly with merchant restaurants and work tirelessly to improve their experience
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
• Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms
• Create merchant training materials to encourage staff understanding and adoption
• Learn the ins-and-outs of client software configuration and oversee the implementation of digital ordering and SaaS tools
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and want to shape the direction of the company

We're excited about you because:

• Bachelor's degree or equivalent work experience
• 5+ years of work experience in restaurant/bar management, customer support, or hospitality
• Ability to complete tasks accurately, effectively, and on time with superb attention to detail
• Excellent external and internal customer support skills
• Experience working successfully cross-functionally with other departments
• Proactive by nature and most engaged when you are operating at the lowest level of detail
• Spanish fluency is a plus

Why You'll Love Working at Client:

• We are leaders – Leadership is not limited to our management team. It's something everyone at Client embraces and embodies.
• We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
• We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
• We are one team – The magic of Client is our people, together making our inspiring goals attainable and driving us to greater heights.

Please note that having a reliable vehicle and a valid driver's license is a mandatory requirement for this role.

Key Role Updates:

• Restaurant Management (Highest Priority):
  Core background must be entirely in restaurant operations. Technical side or POS installation experience is not required.
• Tech Savviness:
  Must be intellectually curious and technically adept. Looking for candidates who have naturally utilized or helped implement POS systems during their management tenure.
• Travel:
  High mobility and frequent travel flexibility are essential requirements for this position.
• EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."