IT Administrator On-Site

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1.0 FTE Baltimore, MD, US

2 days ago Requisition

Salary Range: $78,000.00 To $85,000.00 Annually

We are a premier Continuing Care Retirement Community (CCRC) offering an elevated lifestyle defined by exceptional hospitality, refined dining, and personalized service. Our residents expect—and deserve—restaurant-quality experiences delivered with warmth, professionalism, and meticulous attention to detail.

Roland Park Place (RPP) is the only full-service, accredited, nonprofit continuing care retirement community in Baltimore City and a recognized leader in aging services for older adults and their families. We offer the best of both worlds: unparalleled access to city living paired with the comfort and convenience of a serene, suburban-style campus. Set within a beautifully landscaped, park-like environment, our community features breathtaking views of the Baltimore skyline.

Discover why Roland Park Place is ranked the #1 CCRC in Maryland, #5 in the nation, and proudly certified as a Great Place to Work.

The IT Administrator is responsible for the administration, support, maintenance, and security of the organization's technology infrastructure and systems. This role provides technical leadership for day-to-day systems operations, including servers, network infrastructure, Microsoft 365 services, virtualization platforms, cybersecurity tools, backup systems, clinical systems, and end-user support.

• Administer and support Windows Server environments, Active Directory, Entra , Microsoft 365, virtualization platforms, storage systems, and related infrastructure technologies.
• Maintain and support network infrastructure including switches, wireless systems, firewalls, VPN connectivity, and internet services.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, One Drive, and user identity management.
• Monitor system performance, availability, backups, storage utilization, and infrastructure health.
• Perform system updates, patch management, upgrades, and routine maintenance activities.
• Assist with disaster recovery planning, backup verification, and business continuity initiatives.
• Support cybersecurity and compliance initiatives, including HIPAA, annual risk assessments, remediation tasks, and organizational security standards.
• Participate in incident response, troubleshooting, and remediation activities related to security or operational events.
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and related equipment.
• Support audio/visual systems, telecommunications systems, and other operational technology platforms as assigned.
• Coordinate with vendors and service providers for issue resolution, maintenance, and project support.
• Participate in after-hours support, maintenance windows, emergency response, and on-call coverage as required.
• Provide compassionate, patient, and professional technology support to residents and staff.
• Assist residents with technology-related questions, connectivity issues, communication platforms, and personal device support as appropriate.

• Associate's or Bachelor's Degree in Information Technology, Information Systems, Computer Science, or related field; equivalent experience may be considered.
• 8+ years of progressively responsible systems administration or infrastructure support experience.
• Ability to uphold our core values and follow policies and procedures.
• Must be able to take initiative to always find a way to say yes to both our residents and staff.
• Able to work a flexible…