Associate Systems Administrator

JOB DESCRIPTION – Associate Systems Administrator PLEASE DO NOT APPLY TO THIS ROLE IF YOU ARE NOT LOCAL TO GREATER BALTIMORE AREA

Clear One Advantage is a fast-growing company that is aggressively hiring due to increased business. We are always improving our marketing, culture, and technology to provide our employees with the best work atmosphere and our customers with excellent customer service. COA’s proprietary software is tailored to our industry and allows the client to receive the best service possible. We are seeking an Associate Systems Administrator who can help provide New Hire
- Equipment setup & Shipping, Accounts creation, Attend Orientation calls and resolve helpdesk tickets. You will work closely with the Systems Administrators and will contribute to Clear One Advantage’s Endpoint setup, user access provisioning, business application support, and Helpdesk Tickets.

This role is remote-friendly; however, candidates must be local to Baltimore, MD, as the role includes on-site equipment setup and hardware handling.

• Casual work environment and remote flexibility.
• Room for advancement.

• Basic working knowledge of both Windows and MacOS workstation operating systems (Mainly Windows).
• Basic working knowledge of user workstation hardware components and peripherals.
• Demonstrated ability to appropriately set up and deploy user workstations with minimal errors.
• Demonstrated ability to receive and send user workstations (and peripherals) and appropriately log in to the inventory system (Desktop Central is inventory).
• Demonstrated ability to perform standard user workstation software installation, configuration, and maintenance.
• Emerging ability to use automated workstation installation and patching software (Desktop Central).
• Emerging ability to perform simple workstation repairs.
• Shipping and replacement of all equipment as needed.
• Wipe and get terminated PCs ready for redeployment.
• Fulfill peripheral and replacement hardware requests (monitors, headsets, mice, docking stations).
• Install, configure, and troubleshoot corporate VPN clients on user workstations.

• Emerging ability to make Active Directory changes.
• Ability to manage Intune inventory (Azure).
• Ability to manage the O365 suite and licenses.
• Provision, modify, and revoke user access across business applications including Salesforce, Docu Sign, Git Hub, and SharePoint, following documented approval and authorization processes.
• Perform password resets and account unlocks across Outlook/Microsoft 365, Salesforce, and InContact.
• Create and manage Outlook mailboxes, shared mailbox permissions, and distribution access.
• Administer Microsoft Teams channel membership and collaboration access requests.
• Administer AI tool access and licensing, including Claude and Microsoft Copilot permissions and seat assignment.
• Support bulk onboarding of new agents and trainees, including batched account creation and application provisioning ahead of start dates.
• Process IP whitelisting requests, including temporary whitelists and access for external partners and outside counsel.
• Support access reviews and deprovisioning for departing employees and contractors.

• Awareness of phone system and dialer concepts and configurations (InContact) - Good to have.
• Provide first-line support for InContact, including access issues, lockouts, and connectivity problems.
• Administer and troubleshoot Teramind, including agent deployment, dashboard and reporting data issues, and access for managers and new trainees.
• Support file transfer client issues (FTP) and secure file exchange requests.
• Install, upgrade, and troubleshoot line-of-business desktop applications such as Tableau.
• Support Advantage Point and other internal platform access and configuration requests.
• Maintain application license inventory and assist with license classification and cleanup.
• Emerging ability to work with communication and collaboration tools (Teams).

• Own assigned tickets in Jira Service Management from intake through resolution, keeping status, work notes, and resolution…