Manager, IT & Business Systems

About Life Straw

Life Straw is a global leader in water filtration products, serving consumers through major retail partners (Walmart, Costco, Target, REI, Bass Pro), digital channels (Amazon US/CA/EU, ), and expanding into the home water filtration category. At our core, we are a purpose-driven brand built on a give-back model; every product sold helps provide safe drinking water to communities in need, making impact an integral part of our DNA, not an add-on.

We operate with an entrepreneurial, lean team at $50M-$75M in annual revenue and continue to grow. Our technology stack is centered on Net Suite as our ERP, with integrations across e-commerce platforms, fulfillment partners, and analytics tools.

We're looking for a sharp, curious, hands-on operator to own Life Straw's IT and business systems environment. This is a build-and-optimize role: you'll inherit a functional but under leveraged technology landscape and make it work the way it should. You'll be the single point of ownership for our IT infrastructure, Net Suite ERP, data integrity, and systems integrations.

This role is ideal for someone earlier in their career who is hungry to own a system end-to-end, thrives in a smaller company where you can see the direct impact of your work, and brings a mix of technical skill and business instinct. We value curiosity, initiative, and a bias toward action. If you're the kind of person who sees a broken process and can't help but fix it, this is your role.

Clean, reliable data is the prerequisite for everything else: trustworthy reporting, informed IT decisions, and effective analytics. This is where the work begins.

• Serve as the primary Net Suite administrator: configuration, customization, user management, roles, and permissions
• Optimize Net Suite to maximize its value across Finance, Inventory, Order Management, Procurement, and other active modules
• Build and maintain saved searches, reports, dashboards, and KPIs for stakeholders across the business
• Own data integrity: establish governance practices, run regular data audits, and resolve data quality issues across all connected systems
• Manage the analytics data warehouse connected to Net Suite, maintain, update, and optimize for reporting and decision-making
• Coordinate with external Net Suite consultants for complex Suite Script development or major system upgrades

• Conduct a full audit of the current IT environment: contracts, subscriptions, hardware, software, and vendor relationships
• Identify and eliminate system redundancies, overlapping subscriptions, and underutilized tools
• Establish IT policies, security protocols, and a technology roadmap aligned with business growth
• Manage relationships with external MSPs and IT service providers for day-to-day support
• Own the IT budget and drive cost efficiency across all technology spend

• Own and manage integrations between Net Suite and external platforms (Amazon, Shopify, 3PLs, marketing tools, etc.)
• Evaluate middleware/integration tools (e.g., Celigo, Dell Boomi) and manage data flows between systems
• Identify and implement workflow automation opportunities to reduce manual processes and improve efficiency
• Collaborate with the AI strategy lead to ensure clean, structured data is available for AI and analytics initiatives

• Act as the bridge between technical systems and business stakeholders, translating Finance, Marketing, and Operations needs into system solutions
• Partner with the VP of Manufacturing & Product on systems supporting the supply chain and inventory
• Support the Head of Ecommerce and VP of Marketing with analytics, data access, and platform integrations
• Provide reporting and system support for board-level and investor communications

• 3-7 years of experience in IT, business systems, ERP administration, or a data/systems analyst role
• Hands-on Net Suite experience: administration, configuration, saved searches, workflows, and dashboards
• Strong data literacy: comfortable with SQL, analytics tools, and data warehouse…