Field Technician

• Train and guide clients in software and hardware usage
• Onboard and offboard client employees
• Complete move/add/changes of client workstations
• Collaborate with other departments to solve complex issues
• Tasks assigned by leadership
• Travel as needed to client locations.

Skills Required

• Strong understanding of desktop OS and troubleshooting methodologies
• Basic understanding of AD: ability to create users and reset passwords
• Basic understanding of Managed Backup software(s) and file-level restoration
• Identify servers hosting File Server roles: ability to identify all shares on a server (net share)
• Basic understanding of DNS and DHCP: define them and how they work on a network
• Basic understanding of network shares, share permissions, and NTFS permissions
• Basic understanding of In Tune
• Ability to install a network printer on the server and perform troubleshooting
• Working knowledge of Office 365/Exchange
• Create a mailbox user/distribution group
• Change/reset passwords (if not AD synced)
• Setup Outlook desktop and mobile
• Convert an existing mailbox to a shared mailbox and understand what a shared mailbox is
• Adding/updating/ licensing
• Troubleshooting connectivity issues
• Understand what MFA is and be able to deploy it to end users: setting up a new user and Vendor access
• Install 365 Apps
• Capable of getting a user signed in and working on Click-to-run applications
• Basic troubleshooting
• Credential Manager

Job Requirements

• Minimum of 2 years of work experience in a Help Desk role
• Solid customer service, communication, and organizational skills
• Ability to work under tight deadlines and shifting priorities
• Occasionally work past scheduled work hours to complete work tasks
• Including occasional nights and weekend work as needed
• Ability to participate in a rotating on-call schedule