Master Scheduling Coordinator

Tuknik Government Services, LLC, a Koniag Government Services company, is seeking a Master Scheduling Coordinator to support TGS and our government customer in Durham, NC. This position is fully onsite. The candidate is considered Essential Personnel and may be required to telework, or report for duty onsite in the event of building closures, for inclement weather or other emergency situations. They may be required to provide coverage beyond the regular work week, and for all observed federal holidays.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

The objective of this task is to provide support to the Scheduling Control team at the client’s 24-hour central computer center. The production scheduling control function is focused on:

• Mainframe Batch Production Monitoring
• Monitoring Enterprise Batch Operations (z/OS, Unix, Windows)
• Monitoring Data Exchange Operations
• Notifying the development community of critical batch outages that impact operations
• Implementing emergency changes
• Processing on-demand requests

The Scheduling Control Team (SCT) performs 24/7 monitoring, reporting, problem determination, escalation, and assists with resolving production failures, while interfacing with the development community and other components. Scheduling personnel also monitor the recycling of systems, online CICS regions, and the Central Version Processors (CVP).

In addition, the SCT processes emergency schedule and on-demand batch request, coordinates the release of emergency batch software via the Batch Release Processing System (BRPS) or Urban Code Deploy (UCD), and is involved in the tracking and transmission of data to and from the agency via Data Exchange software, in support of the operation, maintenance, management, and documentation of a complex, large-scale computer operation.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Monitor batch production workloads located on z/OS mainframe and distributed platforms that produce data exchange transactions.
• Monitor data exchanges via data exchange software application packages (i.e., Control M, TSO/ISPF, Cyberfusion, Managed File Transfer, Connect: Direct) for failed or hung files, and track the movement of files, both inbound and outbound.
• Process batch production job requests received via online MS/PRS system for assigned mainframe and/or distributed workload.
• Investigate and take corrective action to resolve operational batch production problems to ensure assigned batch production workload runs in its entirety and on time.
• Implement operational procedures using PCOM/TSO/ISPF, and Control-M/Control-M/EM Scheduling Software when processing requests received via Master Scheduling/Production Request System (MS/PRS):
• Monitor assigned batch workload (i.e., z/OS, distributed).
• Notify appropriate Point of Contact (POC) of abnormal job ends (abends) via phone, email, or IM, as appropriate.
• Review production performance data and monitor job stream performance.
• Perform restart and recovery routines, as necessary.
• Perform JCL overrides on mainframe, as necessary.
• Assist in analyzing trouble situations as it pertains to batch production failure caused by bad data, database errors, system failure, etc.
• Provide technical support to SCT customers, which include internal system staff as well as the external development community, the latter of which is the focus of SCT.
• Based on assigned workload, monitor the recycling of online CICS regions, Central Version Processors (CVP), and system recycles/IPLs and perform associated batch workload holds and releases, as necessary.
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