Student Enterprise Associate Analyst

Student Enterprise Applications Associate Analyst at Center for Information Technology Services (CITS)

The Center for Information Technology Services (CITS) has an exciting opportunity available for a Student Enterprise Applications Associate Analyst. The selected candidate will be part of a team responsible for supporting and maintaining enterprise applications, including Ellucian applications such as Banner, Self-Service Banner, Experience (student portal), Degree Works, and CRM Recruit, as well as Blackboard, Mediasite, App Worx, and other enterprise systems.

Responsibilities include application configuration, monitoring, support, troubleshooting, security, and reporting. The position requires the ability to assess current campus business practices, analyze and understand student enterprise applications, and develop solutions to implement best practices for campus business functions.

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance;

professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland. This position is eligible for a primarily remote hybrid work arrangement. While most work may be performed remotely, employees are expected to attend on-campus meetings, training sessions, team activities, and other business-related events as needed.

Employees must be able to work in Maryland or one of the following contiguous jurisdictions: the District of Columbia, Delaware, Pennsylvania, Virginia, or West Virginia. Candidates who do not currently reside in one of these locations must be willing to relocate prior to employment. This work location requirement applies to all work arrangements, including remote and hybrid positions.

Designs, configures, tests and assists in the implementation of functional aspects of enterprise-wide application software solutions. With guidance, the ability to assess current campus business practices, analyze and understand ERP software applications and develop solutions to implement best practices for campus business functions. This may entail drafting new business processes and/or developing functional specifications for enhancements to the enterprise-wide application software.

Typical duties also include acting as a liaison to campus community, monitoring critical business activities, troubleshooting and resolving issues and escalating complex matters to the appropriate project resources.

• Designs, configures, tests, and maintains enterprise-wide software applications for business functions.
• Assesses business practices and requirements and analyzes ERP software applications to evaluate available solutions.
• Acts as a liaison between end users and technical team to address issues and recommend solutions.
• Provides functional support of the production ERP application by working directly with campus users.
• Gathers business requirements from users and creates functional designs to enhance functionality of the EPR application online pages, batch processes and/or reports.
• Assists in the design and development of new business processes by applying knowledge of ERP application functionality in conjunction with understanding of organization-specific needs.
• Creates and execute test plans, evaluates results and documents new features for system enhancements.
• Assists in setting up and maintaining application security for campus community.
• Performs other duties as assigned.

Bachelor's in Information Technology, Computer Science, Systems Administration, Computer Engineering or a related field to application student applications.

Prior knowledge of enterprise resource planning application functionality…