P&C Claim Representative III

Department: Claims Administration & Adjusting

Location: Baltimore, MD

Compensation: $71,760 - $77,250 / year

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America
, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

We are seeking an experienced Property & Casualty Claims Representative III to investigate, evaluate, negotiate, and resolve complex property damage and bodily injury claims arising from transit operations. This role is responsible for independently managing a high-volume caseload while delivering exceptional service, maintaining regulatory compliance, and driving timely claim resolution.

The Property & Casualty Claims Representative III is an advanced-level claims professional responsible for handling complex automobile liability, property damage, bodily injury, and general liability claims. The successful candidate will independently manage a caseload of approximately 150-175 claim files involving multiple claimants and exposures, with claim values typically reserved at $25,000 or greater.

This role requires strong investigative skills, sound judgement, effective negotiation abilities, and experience handling higher‑severity liability claims through resolution.

• Independently investigate, evaluate, negotiate, and resolve automobile liability, property damage, bodily injury, and general liability claims.
• Manage an active caseload of approximately 150-175 claims arising from transit operations.
• Analyze coverage, liability, causation, and damages to determine claim exposure and appropriate resolution strategies.
• Conduct claimant, witness, and insured interviews to obtain facts and complete investigations.
• Review accident reports, medical records, repair estimates, photographs, and other supporting documentation.
• Establish, maintain, and adjust reserves in accordance with company and client guidelines.
• Negotiate settlements with claimants, attorneys, vendors, and other parties involved in the claim process.
• Identify and elevate complex or high‑exposure claims as appropriate.
• Coordinate with defense counsel and participate in litigation management activities when necessary.
• Prepare detailed claim summaries, evaluations, and reports for management and clients.
• Maintain timely and accurate claim file documentation and diary management.
• Ensure compliance with all applicable regulations, client requirements, and claims handling standards.
• Deliver high‑quality customer service while maintaining professionalism and empathy during difficult claim situations.
• Perform additional duties and responsibilities necessary to support operational and client service objectives.

• Bachelor's Degree from an accredited college or university preferred; or
• High School Diploma or equivalent with relevant claims handling experience.
• Minimum of 2 years of experience handling automobile liability, bodily injury, property damage, or general liability claims with a bachelor's degree; or
• Minimum of 4 years of experience investigating, evaluating, negotiating, and resolving automobile property damage, bodily injury, and general liability claims.
• Experience handling moderate to complex liability claims with exposure levels typically reserved at $25,000 or greater.
• Prior experience managing high-volume caseloads preferred.
• Experience with in a public sector, transportation, transit, municipality, or TPA environment is a plus.
• Strong understanding of liability claims investigation and…