Customer Care & Data Insights Coordinator

Overview

Customer Care Coordinator

This position is responsible for customer accounts as it relates to daily scheduling and coordination of facility activities. It ensures that customer requirements are met through data capture, analysis, and reporting.

The role communicates with site senior management, customers, carriers, and shop floor management regarding production, inventory, and key performance indicators.

• Create and maintain reports, dashboards, and data analysis to support site operations and customer needs.
• Analyze operational data and communicate status, trends, and exceptions to leadership.
• Partner with cross‑functional teams to collect, organize, and interpret large data sets.
• Track daily, weekly, and monthly operational metrics such as assignments, releases, inventory, and shipments.
• Act as a point of contact for customers and carriers, ensuring requirements and service expectations are met.
• Maintain and update business systems (WITS, spreadsheets) accurately to meet internal and customer KPIs.
• Monitor vehicle inventory, movement, and maintenance schedules while supporting continuous improvement opportunities.

• 3+ years of customer‑facing experience in a fast‑paced office or operations environment.
• Intermediate Excel skills (data analysis, formulas, pivot tables, reporting).
• Strong communication and presentation skills.
• Ability to analyze information and make sound, independent decisions.
• Proven ability to manage multiple priorities in a deadline‑driven setting.
• Strong teamwork and interpersonal skills in a diverse environment.
• Detail‑oriented with a proactive, problem‑solving mindset.

• Low‑cost health insurance options (medical, dental, vision) after 30 days of employment.
• Industry‑leading company‑matching 401(k) plan.
• Company‑paid life insurance, short‑term and long‑term disability.
• On‑the‑job training and career development opportunities.
• Exclusive discounts on attractions, automotive, travel, and more.

Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust, and drafts. Safety is the top priority and the company is dedicated to fostering a safety‑first environment.

We are a global group of people from diverse backgrounds. Wallenius Wilhelmsen is proud to be an equal‑opportunity employer committed to building a workplace where all contributors can bring their best selves every day and be appreciated.