Administrative Assistant

Import Customer Service Representative (Admin)

Location:

Baltimore, MD, 21224

Work Schedule:

Monday – Friday | 8:00 AM – 5:00 PM

Pay Rate: $20.00/hour

Employment Type:

Contract-to-Hire (6 Months)

Work Environment:
Fully Onsite

We are seeking a detail-oriented and customer-focused Import Customer Service Representative to join a growing logistics and import operations team. This position is ideal for candidates with experience in customer service, administrative support, logistics, transportation, import/export operations, or supply chain environments. In this role, you will support the import process from start to finish by coordinating documentation, communicating with customers, tracking shipments, and ensuring compliance with import regulations.

The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced office setting.

• Serve as a primary point of contact for customers regarding import shipments and documentation.
• Maintain accurate customer records and account information.
• Communicate regularly with clients to provide updates and ensure excellent service.
• Build and maintain positive customer relationships.

• Review and validate import‑related documentation.
• Process and enter information associated with Importer Security Filings (ISF) and customs entries.
• Prepare commercial documents necessary for import clearance.
• Audit invoices, certificates of origin, entry summaries, and supporting customs documentation.
• Ensure documentation accuracy and compliance with applicable regulations.

• Monitor shipment status and provide updates to customers.
• Coordinate cargo tracking activities with ocean carriers, airlines, and transportation providers.
• Assist with resolving shipment issues and delays.
• Maintain accurate shipment records and status updates.

• Enter and maintain data within company systems.
• Support invoicing activities by providing rate and cost information to the accounting department.
• Assist with reporting, recordkeeping, and special projects as assigned.
• Organize and maintain files, documentation, and operational records.

• High school diploma, GED, or equivalent required.
• At least 1 year of professional experience in customer service, administrative support, logistics, transportation, or a related field.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Comfortable working with computer systems and data entry.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service mindset and relationship‑building skills.

Candidates with experience in the following areas are encouraged to apply:

• Import/Export Operations
• Logistics
• Freight Forwarding
• Transportation
• Customs Brokerage
• Administrative Support
• Customer Service
• Supply Chain Operations
• Shipping & Receiving Coordination
• Operations Support

• Strong communication and problem‑solving skills.
• High level of organization and accuracy.
• Ability to work independently and within a team environment.
• Excellent follow‑up and customer service abilities.
• Confidence navigating multiple computer systems.
• Ability to thrive in a high‑volume office environment.

This is an excellent opportunity for someone looking to build a career within logistics, transportation, import operations, and international shipping while working in a professional office environment with long‑term growth potential.

This is a Contract to Hire position based out of Baltimore, MD.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness
• Accident and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Li…