Administrative Assistant

Import Customer Service Representative (Admin)

Location:

Baltimore, MD 21224

Schedule:

Monday-Friday | 8:00 AM-5:00 PM

Pay Rate: $20.00/hour

Employment Type:

Contract-to-Hire (6 Months)

Environment:
Fully Onsite

Role Overview

A detail‑oriented, customer‑focused Import Customer Service Representative is needed to support a growing logistics and import operations team. This role is ideal for candidates with backgrounds in logistics, customer service, administrative support, import/export, or supply chain. You'll manage import documentation, coordinate shipments, communicate with customers, and ensure compliance throughout the import lifecycle.

Key Responsibilities Customer Service & Account Support

+ Serve as the primary customer contact for import shipments and documentation.

+ Maintain accurate customer records and account information.

+ Provide regular shipment updates and ensure exceptional service.

+ Build and maintain strong customer relationships.

Import Documentation & Compliance

+ Review and validate import documentation for accuracy.

+ Process Importer Security Filings (ISF) and customs entry data.

+ Prepare commercial documents required for import clearance.

+ Audit invoices, certificates of origin, entry summaries, and customs documents.

+ Ensure compliance with all applicable import regulations.

Shipment Tracking & Coordination

+ Monitor shipment status and proactively update customers.

+ Coordinate cargo tracking with ocean carriers, airlines, and transportation partners.

+ Assist in resolving shipment delays or issues.

+ Maintain accurate shipment records and status logs.

️ Administrative Support

+ Enter and maintain data in company systems.

+ Support invoicing by providing rate and cost details to accounting.

+ Assist with reporting, recordkeeping, and special projects.

+ Organize and maintain operational files and documentation.

Required Qualifications

+ High school diploma, GED, or equivalent.

+ Minimum 1 year of experience in customer service, admin support, logistics, transportation, or related fields.

+ Strong attention to detail and organizational skills.

+ Excellent written and verbal communication abilities.

+ Comfortable with computer systems and data entry.

+ Ability to manage multiple priorities in a fast‑paced environment.

+ Strong customer service mindset and relationship‑building skills.

Preferred Backgrounds

Candidates with experience in the following areas are encouraged to apply:

+ Import/Export Operations

+ Logistics

+ Freight Forwarding

+ Transportation

+ Customs Brokerage

+ Administrative Support

+ Customer Service

+ Supply Chain Operations

+ Shipping & Receiving Coordination

+ Operations Support

What You'll Bring

+ Strong communication and problem‑solving skills.

+ High level of organization and accuracy.

+ Ability to work independently and collaboratively.

+ Excellent follow‑up and customer service abilities.

+ Confidence navigating multiple computer systems.

+ Ability to thrive in a high‑volume office environment.

Job Type & Location

This is a Contract to Hire position based out of Baltimore, MD.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Baltimore,MD.

Final date to receive applications

This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the…