Customer Service Representative

Import Customer Service Representative (Admin)

Location:

Baltimore, MD 21224

Schedule:

Monday-Friday | 8:00 AM-5:00 PM

Pay Rate: $20.00/hour

Employment Type:

Contract-to-Hire (6 Months)

Environment:
Fully Onsite

A detail oriented, customer focused Import Customer Service Representative is needed to support a growing logistics and import operations team. This role is ideal for candidates with backgrounds in logistics, customer service, administrative support, import/export, or supply chain. You'll manage import documentation, coordinate shipments, communicate with customers, and ensure compliance throughout the import lifecycle.

• Serve as the primary customer contact for import shipments and documentation.
• Maintain accurate customer records and account information.
• Provide regular shipment updates and ensure exceptional service.
• Build and maintain strong customer relationships.

• Review and validate import documentation for accuracy.
• Process Importer Security Filings (ISF) and customs entry data.
• Prepare commercial documents required for import clearance.
• Audit invoices, certificates of origin, entry summaries, and customs documents.
• Ensure compliance with all applicable import regulations.

• Monitor shipment status and proactively update customers.
• Coordinate cargo tracking with ocean carriers, airlines, and transportation partners.
• Assist in resolving shipment delays or issues.
• Maintain accurate shipment records and status logs.

• Enter and maintain data in company systems.
• Support invoicing by providing rate and cost details to accounting.
• Assist with reporting, recordkeeping, and special projects.
• Organize and maintain operational files and documentation.

• High school diploma, GED, or equivalent.
• Minimum 1 year of experience in customer service, admin support, logistics, transportation, or related fields.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Comfortable with computer systems and data entry.
• Ability to manage multiple priorities in a fastpaced environment.
• Strong customer service mindset and relation shipbuilding skills.

Candidates with experience in the following areas are encouraged to apply:

• Import/Export Operations
• Logistics
• Freight Forwarding
• Transportation
• Customs Brokerage
• Administrative Support
• Customer Service
• Supply Chain Operations
• Shipping & Receiving Coordination
• Operations Support

• Strong communication and problem solving skills.
• High level of organization and accuracy.
• Ability to work independently and collaboratively.
• Excellent followup and customer service abilities.
• Confidence navigating multiple computer systems.
• Ability to thrive in a high volume office environment.

This is a Contract to Hire position based out of Baltimore, MD.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Baltimore,MD.

This position is anticipated to close on Jul 24, 2026.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.