Transportation Dispatcher ($18.50​/hr) - Johns Hopkins Health System Shuttles

Towne Park Dispatcher

At Towne Park, it's more than a job, you can make an impact.

A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

The dispatcher orchestrates the coordination for all transportation services to the client and their guests/patients. Under the direction of the Transportation Manager, the Dispatcher has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Dispatcher is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority.

When issues are not urgent, they report information to the Transportation Manager, provide the facts of the matter and seek instruction for how to proceed.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Ensures the guest/patient service experience is delivered consistently on all shifts. Understands the client's service standards and effectively integrates Towne Park's standards to complement them. Dispatches vehicles in alignment with routes and schedules to meet the needs of clients. Communicates and informs drivers of operational issues, client complaints and safety concerns.
  
  - 35%
• Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of client financial and identifying information. Must be able to assist guests/patients with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts. Must effectively handle complaints and sensitive passenger inquiries. Maintains accuracy and composure while under pressure.
  
  - 35%
• Maintains a detailed schedule for providing dispatching services. Maintains accurate and complete documentation of transportation records for specific site to include complete driver's trip sheet/ vehicle log book and deadline forms. Creates complete written orders for all dispatched vehicles. Operates office equipment including two-way radios, computers and supporting word processing, spreadsheets, Tom Tom System, and database application.
  
  - 30%

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• Must complete the Wheelchair Safety Training course provided by Towne Park as applicable

Work Experience:

• One to three months related experience and/or training;
• Customer service experience preferred

Knowledge:

• Dispatcher must understand ADA as it relates to public transportation
• Dispatcher must understand methods and techniques of dispatching commercial passenger vehicles
• Must be knowledgeable of Department of Transportation regulations
• Must be knowledgeable of state specific transportation regulations
• Must use dispatching technique with the use of two-way radio systems
• Must know how to use Maps and GPS systems
• Basic knowledge of Microsoft Excel and Word

Skills:

• Ability to perform addition, subtraction, multiplication, division and percentages
• Must be able to understand 24 hour and military time systems
• Must be able to read and write in English language
• Must be able to communicate via telephone and/or radio in English
• Must be able to read, write and comprehend simple instructions, short correspondence and memos
• Must be able to effectively present information in one-on-one and small group situations to guests, clients/patients and other associates

Authority to Act:

• Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

• The employee has control over resources available only.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required…