Sr Manager of Strategic Sourcing

CSC Service Works Story

CSC Service Works is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.

Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.

At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.

This position develops and executes category strategies, execution, and leads the day-to-day performance of a defined portfolio of direct and indirect spend categories, including Equipment, Parts & Consumables, Transportation & Logistics, Information Technology, Professional & Outside Services, Facilities & Office Management, and Travel & Expense. This role is accountable for translating CSC business priorities across Supply Chain, Operations, Finance, and Field Service into measurable cost, quality, risk, and value outcomes.

The Senior Manager partners closely with senior functional leaders, provides direction and guidance to sourcing analysts and team members, and serves as the primary liaison to strategic suppliers and third-party sourcing partners.

This role operates with functional authority over its assigned category portfolio, and executes against sourcing roadmap s established in partnership with the Director of Strategic Sourcing and business leadership, and builds credibility through delivery consistency, category and market expertise, and strong cross-functional relationships.

• Develop and execute multi-year category strategies and sourcing roadmaps plans aligned with business objectives across assigned direct and indirect categories.
• Lead end-to-end sourcing initiatives, including the design and execution of RFI/RFP/RFQ events, reverse auctions, and other competitive bid processes.
• Build and maintain category plans and a proactive sourcing pipeline using spend analytics, contract data, and demand forecasts.
• Lead complex supplier negotiations and contract execution, partnering with Legal to ensure favorable, compliant terms and conditions.
• Drive measurable Total Cost of Ownership (TCO) reductions, cost avoidance, working-capital improvements, and other value-creation outcomes.

• Manage strategic supplier relationships, including performance reviews, scorecards, SLAs, and Quarterly Business Reviews (QBRs).
• Conduct market research, supplier benchmarking, and competitive analysis to anticipate market shifts and inform sourcing decisions.
• Identify, assess, and mitigate supplier, category, and supply‑continuity risks.

• Support and promote sourcing governance, procurement policy, compliance, and best practices across the CSC network.
• Support the administration and continuous improvement of CSC’s Procure-to-Pay (P2P) platform, driving process standardization, adoption, and efficiency.
• Design and maintain robust metrics, SLAs, and reporting — including spend, savings/cost avoidance, contract adherence, and compliance.

• Partner with business leaders and cross‑functional stakeholders (Finance, Legal, IT, Operations) to identify opportunities and drive results.
• Develop and present business cases, sourcing recommendations, and results to senior leadership.
• Lead cross‑functional sourcing initiatives, complexity‑reduction efforts, and special projects.
• Champion a continuous‑improvement culture and LEAN mindset across sourcing processes and tools.
• Provide coaching, work direction, and development support to sourcing analysts and other team members.

• Wo…