Building Engineer

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WPM is searching for an experienced Senior Service Manager! The Senior Service Manager will be responsible for leading a team which completes daily maintenance operations for a residential apartment building. Previous experience as a residential maintenance manager and supervising a team required. Experience as a Building engineer preferred.

The salary range for this position is between $90k to $100k based on experience and certifications.

• Maintenance Management:
  Planning and executing comprehensive preventive maintenance programs for all building systems, including HVAC, plumbing, electrical, and structural elements. This also involves conducting regular property inspections to identify needs and prioritize repairs.
• Team Leadership:
  Recruiting, training, supervising, and mentoring a team of maintenance staff. The Senior Service Manager delegates tasks, monitors performance, and fosters a positive and safe work environment.
• Leads maintenance team in diagnosis and repair in areas such as Electrical, Plumbing, Small/Large appliance, Carpentry, Drywall, flooring, general maintenance, unit turnover, and exterior structural.
• Comfort and Service:
  Ensures all property systems, especially temperature controls, provide proper operations in preventing complaints related to heating or cooling.
• Manages a system for effectively handling residents’ service requests and ensures the maintenance team responds within 24 hours of the initial call; contacts owners to confirm satisfactory completion of all work orders.
• Generates the Entrata maintenance work order report daily to track all open work order tickets; schedules and assigns work orders for maintenance teams, tracking completion and labor/material costs; schedules appointments with residents to respect their time and privacy.
• Creates crew schedules and updates maintenance scheduling/work order request systems, generating work orders throughout the day to direct service teams; creates a 24‑hour on‑call schedule for the maintenance department.
• Partners with Property Manager in establishing plans for hiring, training, motivating, coaching, providing feedback, developing, supervising, disciplining, and terminating staff to achieve operational goals and within company policies. Conducts regular performance appraisals.
• Conducts regular property inspections, identifying all interior and exterior work that needs to be completed and generating the work orders to track completion; notifies management of maintenance issues and recommends resolution; immediately corrects any unsafe condition and informs the Property Manager.
• Keeps Property Manager up to date regarding status of all repairs and maintenance.
• Works with Property Manager in scheduling the make‑ready maintenance of all vacant apartments.
• Manages move‑in and move‑outs processes including ensuring all locks are re‑keyed, conducting pre‑move‑out inspections; assigns staff to complete tasks to make units ready for occupancy and inspects units prior to move‑in.
• Identifies all utility meter cut‑offs, apartment and fixture cut‑offs, sewer cleanouts, and prepares site maps.
• Schedules and executes routine preventative maintenance on all appropriate equipment.
• Organizes maintenance shop and site tech. shop, keeping inventory of supplies and equipment (according to the established OSHA standards); establishes or follows cost‑effective methods of ordering supplies, maximizing value for the price; ensures any/all storage areas remain locked when not in use.
• Recommends contract services and ensures that contracted maintenance is completed in accordance with the contract and quality standards, inspecting work before signing off on work order or invoice.
• Directs staff engaged in the general cleaning and upkeep of buildings, including buffing, dusting, sweeping, mopping, vacuuming, washing windows and inspects/monitors progress; leads completion of outdoor grounds maintenance, including daily removal and disposal of trash; develops plan for snow removal.
• Acts as role model for Service and Site Technicians by following all company procedures and…