Director Member Services; Branch Manager

Director Member Services (Branch Manager)

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect, find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

This job description outlines the responsibilities of a branch manager who is accountable for overseeing the successful operations of the branch. The role requires autonomy in ensuring all operations are carried out efficiently and in alignment with the credit union’s objectives.

The manager is responsible for a range of duties, including driving deposit growth, fostering sales, and developing employees to meet organizational objectives. They are also tasked with maintaining an exceptional member experience, ensuring security, adequate cash levels, and managing audits and compliance issues. The branch manager will direct staff to maintain member loyalty while adhering to company policies, procedures, and legal regulations such as state, federal, and NCUA guidelines.

A core part of this role is leading the staff to exceed goals related to expanding member relationships, acquiring new business, and driving loan growth. The manager will also provide coaching and guidance to employees, ensuring they perform at their highest potential while staying within the organization s policies and applicable laws.

Required:

• Minimum of 5 years of related management/ supervisory experience and an associate’s degree
• Obtain and /or maintain Notary Commission
• Obtain and / or maintain Signature Guarantee
• Effective written and verbal communication skills for interacting with the public, staff, and other departments
• Strong interpersonal and supervisory skills with the ability to motivate and coach staff
• Ability to sell and cross-sell credit union products and services effectively
• Flexible working hours and availability to work in different branches as needed
• Saturday hours required

Preferred:

• At least five to seven years of previous financial institution experience and a bachelor’s degree
• Related experience in a financial institution, preferably in a credit union
• Develop Strategy - Grasps the demands and capabilities within the work unit for departmental long term success. Also translates company strategies and objectives into concrete performance and improvement goals for the department or unit and actively participates in reviews and discussions to assure plans and progress have the needed business impact.
• Managing Employee performance - Takes action to ensure that employees fully understand their roles, responsibilities and performance standards; expectations and provides ongoing coaching and support as employees strive to achieve expectations. Engages in two-way conversations throughout the year that ensure an up-to-date understanding of expectations, performance gaps and actions required to close any gaps.
• Decision Making & Judgment – Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Problem Solving - Takes a proactive approach to anticipating and preventing problems. Acquires information and uses critical thinking including creativity, analytical, conceptual. When a problem occurs, defines the problem, investigates obstacles, gathers relevant information, generates and analyzes alternate solutions and arrives at a workable solution.
• Communication Skills – Communicates effectively and appropriately both orally and in writing. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clean and credible manner, selecting the right tone for the situation and audience. Listens to others and…