Guest Relations Senior Team Lead - Corporate Fitness

Description

TEAM FX strives to make a positive impact in the lives of others, and it all starts with our passionate TEAM. We’ve created a fitness and wellness experience that inspires people to perform and feel their best. Our teammates are elite, high-performing individuals who have an unparalleled commitment to empowering populations to make healthy lifestyle changes through passion, technology, and constant evolution.

As a proud partner of Under Armour
, TEAM FX is committed to delivering an exceptional, brand-aligned experience at every touchpoint. Teammates in this role are entrusted with upholding Under Armour’s standards, priorities, and expectations, working collaboratively to ensure all initiatives, requests, and operational directives are executed with excellence, flexibility, and urgency. Success in this role requires a service-first mindset, adaptability, and a relentless focus on delivering a best-in-class experience that reflects both the TEAM FX and Under Armour brands.

The Guest Relations Senior Team Lead – Corporate Fitness is a dynamic leader with the ability to adapt in a constantly evolving environment. This key leadership role is responsible for overseeing day-to-day operations and ensuring the highest level of service and satisfaction for our members and corporate partner. The Guest Relations Senior Team Lead prioritizes the needs, expectations, and requests of Under Armour, ensuring timely, effective, and solutions-driven responses that support an exceptional on-site experience.

Utilizing exceptional communication skills and their ability to lead and motivate a diverse team of Guest Relations Teammates and Group Fitness Instructors, the Guest Relations Senior Team Lead – Corporate Fitness will mentor and provide guidance to achieve engagement and revenue goals. This leader showcases strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines in a fast-paced, corporate environment.

With the ability to effectively adapt to and implement prompt change at the request of our corporate client.

ESSENTIAL JOB FUNCTIONS

Outlined below are the essential responsibilities of the Guest Relations Senior Team Lead. This is not an exhaustive list of responsibilities and there may be times when the Guest Relations Senior Team Lead will be asked to perform a duty or task outside of the bulleted list below.

• Lead
  - Perform every job duty you expect your team to perform. Set the example.
• Inspire - Give each teammate the confidence and ability to perform exceptionally.
• Manage – Exceed operational responsibilities and maintain a close, working relationship with our corporate partner.
• Accountability – Coach in the moment with your teammates and take responsibility for your own actions. View the corporate fitness facility as your own.

RESPONSIBILITIES

• Oversee daily operations of the fitness facility, ensuring a high-energy, welcoming, engaging and safe environment for all corporate members.
• Collaborate with senior management to develop engagement plans tailored to the needs of our corporate partner.
• Manage the hiring, scheduling, training, and performance of all teammates, fostering a culture of continuous improvement and exceeding expectations.
• Manage the hiring, scheduling and performance of all Group Instructors, ensuring classes are scheduled accurately, all members are checked-in, and our group fitness classrooms are clean and stage-ready.
• Maintain expert knowledge of all CRM software systems, ensuring accuracy with membership sales, POS transactions, and any other member or guest inquiries.
• Manage the full sales-cycle in our lead generation system, ensuring prompt replies to prospects and upholding facility and teammate performance goals.
• Attend corporate engagement events, representing TEAM FX through appropriate, professional attire, engagement tools, and marketing collateral.
• Assist in monitoring facility maintenance and equipment upkeep, communicating any concerns effectively and promptly to management.
• Analyze corporate partner and member feedback to constantly evolve.
• Attend regularly scheduled meetings with management and/or our corporate…