Operations Manager

Operations Manager page is loaded## Operations Manager locations:
Baltimore,MDtime type:
Full time posted on:
Posted Todayjob requisition :
R0028743
** Lead Teams. Optimize Operations. Grow Your Career.
** Valet Living is looking for an Operations Manager who’s ready to take charge—leading a team of Area Leaders, optimizing processes, and ensuring we deliver top-notch service to our clients. This role is all about leadership, analytical thinking, and making things happen.
** Compensation & Work Environment Details:
**** Salary Range**: $65,000 - $80,000
** Bonus Target:
** 15% of annual salary, paid quarterly
** Auto Allowance & Reimbursement:
** Bi-weekly fixed contribution + monthly variable mileage reimbursement
** Work Environment:
** Field-based role requiring frequent travel within your assigned market, with flexibility to work outside standard business hours as needed
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* What You’ll Do:

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* ** Lead & Develop Teams:
** Coach, mentor, and support Area Leaders, driving engagement and accountability.
* ** Drive Operational Excellence:
** Use data analysis and insights to improve processes, productivity, and service delivery.
* ** Financial Management:
** Develop budgets, monitor expenses, and report on financial performance.
* ** Own Staffing Strategy:
** Forecast staffing needs and partner with Recruiting to maintain team coverage.
* ** Ensure Systems Compliance:
** Lead training efforts and enforce standards for systems usage, safety, and service protocols.
* ** Client Partnership:
** Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues.
* ** Identify Growth Opportunities:
** Look for ways to expand services and grow existing client relationships.
* ** Field Operations:
** Perform site visits to ensure service quality and safety standards are upheld, stepping in as necessary to ensure seamless service continuity
* ** Manage Fleet & Inventory:
** Oversee vehicle compliance, maintenance, and warehouse inventory.
* ** Talent Development:
** Identify future leaders and support their professional growth.
* ** Servant Leadership:
** Lead by example, working alongside Area Leaders (ALs) to support frontline teams, including occasional participation in daily tasks such as trash pickup in the mornings or at night.
* ** Own Special Projects:
** Lead assigned projects from start to finish.
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* What We’re Looking For:

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* Experience:

** 5-7 years of leadership experience with budget and reporting responsibility, General Manager experience preferred.
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* Education:

** Bachelor’s degree preferred.
* ** Leadership:
** Proven ability to manage and develop teams while driving results.
* ** Analytical

Skills:

** Strong Excel and data analysis skills to support decision-making.
* ** Project Management:
** Organized, detail-oriented, and able to manage multiple priorities effectively.
* ** Communication:
** Exceptional verbal and written communication skills.
* ** Customer Focus:
** A passion for delivering outstanding service and building lasting relationships.
* ** HR Knowledge:
** Familiarity with hiring, talent development, and performance management.
* ** Problem-Solver:
** Ability to think on your feet, make sound decisions, and motivate your team under pressure.
* ** Tech-Savvy:
** Proficient in MS Word, Outlook, PowerPoint, Excel, and comfortable navigating new platforms.
* ** Valid Driver’s License:
** Required, along with the ability to travel regularly throughout the market.
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* Physical Requirements:

*** Lift/carry up to 50 lbs., navigate stairs, and work in varying weather conditions
* Comfortable working around unpleasant odors when needed
** Why You’ll Love Working with Us:
** At Valet Living, we don’t just provide essential services—we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you’ll experience a workplace where leadership is about service, growth is the norm, and every detail matters.
** Comprehensive Benefits:**
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* Health Benefits:

** Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
* ** Financial Security:
** 401k with company match, life and disability insurance, AD&D, and…