Learning Operations Director

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally.

There's no one like you and that's why there's nowhere like RSM.

The Learning Operations Director leads a global team responsible for the development, design, documentation, and execution of centralized operational processes related to learning and development. The director also leads a team of talent professionals who transform concepts and policies designed in the Centers of Expertise and/or by the Talent Partner Leads into well-executed programming.

This role drives service focused operational excellence by leveraging workflows and technologies that centralize administrative and repeatable tasks, optimizing performance and efficiency across the Talent functions. The Director ensures high quality through robust audit processes, promotes continuous improvement, and fosters knowledge transfer to stakeholders across the organization. The Director will maintain an understanding of industry trends and best practices and use innovative solutions to implement appropriate changes.

Responsibilities:

* Lead and manage a team of people managers/supervisors overseeing day-to-day execution of centralized, repeatable talent processes for learning

* Set strategic priorities and roadmaps to guide operational execution and continuous improvement.

* Design, implement, and optimize global business processes, leveraging technology to drive efficiency and consistency.

* Maintain a culture of operational excellence, identifying and addressing inefficiencies, and centralizing processes where possible.

* Collaborate closely with Centers of Excellence (COEs) and other stakeholders to ensure alignment, facilitate knowledge transfer, and delineate clear delegation of work.

* Oversee documentation and training of business processes to drive knowledge transfer and support stakeholders.

* Formulate and communicate project plans for new talent programming and operational process rollouts, including training, documentation, and change management.

* Ensure infrastructure and team structure can scale and adjust to business needs, with appropriate budget oversight and accountability.

* Act as a point of escalation for complex problems and ensure high-quality, client-focused service delivery.

* Track and report on operating results to ensure progress toward strategic, operational, and compliance goals.

* Proactively collaborate with the HRIS team to ensure systematic business processes are designed to optimize global operational excellence while being scalable for future growth.

* Foster a culture of curiosity and experimentation, encouraging the team to explore new technologies, methodologies, and approaches to improve talent operations.

* Identify, assess, and implement emerging technologies-including AI and automation-to streamline workflows, enhance service delivery, and enable scalable solutions across the organization.

Additional Responsibilities :

* Own end‑to‑end learning operations governance, ensuring learning programs are operationally executable, compliant, and scalable-from intake and planning through delivery, crediting, and audit readiness.

* Translate learning compliance standards (e.g., NASBA, CPE/CPD, firm policy) into operational requirements, controls, and quality checks that are embedded into learning workflows, systems, and documentation.

* Lead cross‑functional execution for complex learning initiatives, partnering with Talent Development, Risk Management, HRIS, and Talent Technology to resolve issues, manage dependencies, and deliver outcomes without disrupting business operations.

* Drive automation and process optimization across learning operations, reducing manual effort, increasing consistency, and improving turnaround time through standardized intake, resourcing, and…