Safety, Quality and Training Manager

Overview

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Safety, Quality and Training Manager is responsible for overseeing and managing all training and quality control activities in the area they are assigned to. This role focuses on ensuring that employees are adequately trained and proficient in their roles and that the products or services they provide meet established quality standards, along with ensuring that associates are complying with safety standards.

• Training and Development:
  • Maintains comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools.
  • Deliver training programs and materials utilizing Safe Tech Academy curriculum to onboard new technicians and develop employee skills, knowledge, and performance for all aspects of auto glass repair, replacement, and recalibrations.
  • Conduct training sessions, workshops, and seminars for technicians at various locations within the district.
  • Provide continuing education utilizing the TAD (Technician Assessment Database) for existing technicians and repair specialists to ensure compliance with installation and repair.
  • Assess and certify both new technician trainees and newly acquired technicians on Repair, Replacement, and Recalibration.
  • Educate all store managers on SWoF so they can effectively lead and coach their direct reports, and be a continuous resource to store managers on technical issues utilizing installation/repair KPIs.
  • Assess training needs and create individual development plans for technicians.
  • Support Train the Trainer for new District Training & Quality Manager peers.
  • Roll out and lead the implementation of new processes, products and tools for repair, replacement, and recalibration.
  • Update the district on changes for new and existing processes for repair, replacement, and recalibration. Provide ongoing coaching and training to skill up existing technicians when new requirements, tools, or technologies are introduced.
  • Support the implementation of Vital Information and Fitting Instructions.

• Quality Assurance:
  • Establish and maintain quality control standards for products, services, and processes within the district.
  • Monitor and evaluate the quality of work delivered by technicians and provide feedback and coaching as needed.
  • Identify and address quality issues and take corrective actions to resolve them.
  • Partner with district leadership to provide technical guidance for escalated warranty and casualty loss customer issues.
  • Provide ongoing coaching for certified technicians to address quality issues.
  • Drive district Cost of Quality reduction initiatives.

• Safety:
  • Ensure that associates are trained on safety policies and procedures.
  • Be available to answer safety related questions and provide assistance in fixing hazards.
  • Communicate and implement updates to safety policies and procedures.
  • Lead Safety Committee in partnership with the Safety team.
  • Assist with incident reporting through Origami.
  • Coach associates who are not adhering to safety practices.
  • Help drive root cause analysis in partnership with the Safety team when incidents occur.

• Compliance:
  • Ensure that all associates adhere to company policies, procedures, and industry regulations.
  • Ensure compliance with Safe Tech Academy certifications and Installation and Repair Compliance Agreements.
  • Conduct audits and assessments to verify compliance and recommend corrective actions when necessary.
  • Communicate progress, challenges, and achievements to senior management.

• Collaboration:
  • Collaborate with district and regional managers to align training and quality initiatives with overall business objectives.
  • Work with cross-functional teams to implement best practices and improve operational efficiency.
  • Lead by example, practicing safe behaviors and holding those around you to high levels of quality.

Performs other duties as assigned. Complies with all…