Fleet Training and Development Manager, Training Officer; NCS - Department of General Services

Position: Fleet Training and Development Manager, Training Officer (NCS) - Department of General Services
** THIS IS A NON-CIVIL SERVICE POSITION
***** Salary Range:******$76,299.00 - $ Annually
****** Hiring Salary Range:******$76,299.00 - $99,188.00 Annually
***** Get to Know Us
** Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work.

In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.

This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:
** Job Summary
** The Fleet Training & Development Manager is responsible for designing, implementing, and managing a comprehensive training program to support Baltimore City’s fleet of over 5,000 vehicles and equipment across 27+ customer agencies. This role ensures that both fleet technicians and agency operators receive high-quality, up-to-date training that improves efficiency, enhances safety, and reduces repair costs. Working closely with Original Equipment Manufacturers (OEMs), third-party vendors, and agency leadership, the Fleet Training & Development Manager oversees the creation of customized curricula, manages the City’s new Fleet Academy, and fosters a culture of continuous learning and operational excellence.
** Essential Functions
*** Provides clear direction, guidance, and leadership to Division Chiefs and managers with limited oversight from Deputy Director. Advises leadership on high-level, complex and sensitive issues.
* Participates with Division Chiefs and Fiscal Section to develop and administer creation/update of agency budget, participates in forecasting additional funds for staffing and resources.
* Works with Agency Director, Deputy Director, Assistant Training Program Development & Management Design, implement, and oversee comprehensive training programs for technicians and operators, covering topics from basic operation to advanced technical repairs.
* Develop and maintain a fleet-wide training calendar and virtual training catalog to support ongoing learning.
* Integrate new technologies and best practices into training, including EV, telematics, and diagnostic advancements.
* Academy Leadership Partner with the Deputy Chief of Support Services to establish and manage the City’s Fleet Academy.
* Coordinate with OEMs and third-party vendors to deliver specialized, hands-on, and virtual training programs tailored to City needs.
* Performance Monitoring & Evaluation Create systems to assess training effectiveness using feedback, data analysis, and operational metrics.
* Track improvements in repair quality, cost reductions, and operational efficiency to refine training content.
* Identify emerging fleet issues or failures and design targeted training modules to address gaps.
* Safety & Compliance Develop and deliver safety-focused training initiatives for technicians and operators.
* Lead safety seminars, toolbox talks, and emergency response drills to reduce risk and ensure compliance with regulations.
* Maintain current knowledge of safety certifications and industry standards.
* Resource & Budget Management Manage training budgets, ensuring programs are cost-effective and aligned with organizational goals.
* Collaborate with leadership to secure funding and explore cost-sharing opportunities with vendors and partner agencies.
* Continuous Improvement & Innovation Stay informed on industry trends, including EV adoption, VR/AR training methods, and emerging technologies.
* Foster a culture of continuous improvement by integrating modern, engaging training delivery methods.
* Assistant Deputy Director of Operations, and Chief…