Director of Consumer Protection and Business Licensing - Operations Manager II

Director of Consumer Protection and Business Licensing – Operations Manager II

Join the City of Baltimore to serve as the director of consumer protection and business licensing. This senior leadership role provides strategic direction and oversight for consumer protection initiatives and business licensing programs.

THIS IS A NON-CIVIL SERVICE POSITION

This director is a visible and key member of the Leadership Team. The director promotes strategies, policies, and systems that provide a strategic direction. The director provides guidance to the Mayor and City Council and administers and enforces business licensing requirements. The director shapes local policy, fosters strategic partnerships, and leads consumer protection initiatives. The director directly supervises senior management staff.

• Plans, directs and administers all aspects of agency’s programs that have broad scope and major impact on missions and operations.
• Oversees the receipt, investigation, and resolution of complaints of unfair, abusive or deceptive business practices, including misrepresentations of consumer services and commodities, false advertising, and other violations of local consumer protection and business licensing laws.
• Oversees the issuance of permits and business licenses. Investigates complaints of businesses operating without a license, improper licensing, or violating the terms of business licensing. Sets licensing fees.
• Oversees the business licensing, licensing renewal process and the revocation or suspension of licenses violating relevant local laws.
• Provides administrative leadership, oversight, and accountability for the fiscal, budget, personnel, and other administrative functions and programmatic operations of the Department.
• Formulates departmental policy and procedures, directs the execution of policies and procedures, and evaluates performance and results.
• Oversees the development of administrative procedures for investigating complaints from consumers, businesses, and those engaging in violations of local consumer protection and business licensing laws.
• Recommends to the Board the adoption of new legislation or changes in existing legislation governing consumer protection and licensing.
• Monitors and analyzes consumer feedback and trends.
• Ensures compliance with consumer protection laws and guidelines.
• Conducts training for staff on consumer relations and service excellence.
• Establishes and evaluates program goals, standards and controls to meet program objectives.
• Determines organizational structure and staffing needs of the program(s).
• Oversees the development and training of staff.
• Plans, coordinates, supervises and evaluates the work of subordinate supervisors.
• Represents the agency in a liaison capacity with managers and officials of other agencies concerning program activities.
• Performs related work as required.

A Master’s degree in Business Administration, Public Administration, Consumer Affairs, Law or a related field plus eight (8) years of senior management experience. One (1) year of experience managing subordinate supervisors required. Juris Doctor degree preferred. Equivalent combinations of education and experience are acceptable.

• Knowledge of the principles, practices, and techniques of management to plan, formulate, analyze, integrate and implement broad programmatic and business strategies and policies.
• Strong vision for the department that embodies the following core values: transparency, diversity, inclusion, equity, accountability, and transformation.
• Provides leadership and guidance to managerial level staff in meeting the department’s goals and mission statement.
• Directs managers in evaluating departmental operations and overseeing the development and modification of work standards, policies, and procedures.
• Plans and directs administrative support functions including budget and personnel administration, records management, procurement services, and information technology.
• Outstanding communication and interaction skills with the media, community organizations, elected officials, and the general public.
• Strong…