Market Financial Center Manager - Baltimore Market

Job Description

Bank of America is looking for a Financial Center Leader to support a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource.

• Operate as a backup financial center leader within a market
• Manage client traffic, engaging and appropriately routing clients, and fostering client retention
• Manage business results through formalized management routines and coaching
• Create a world class client experience environment
• Manage market-level initiatives prescribed by market leaders
• Drive operational excellence

• Opportunity & Inclusion Champion: create an inclusive team where members are treated fairly and respectfully
• Manager of Process & Data: demonstrate and expect process knowledge, data‑driven decisions, simplicity and continuous improvement
• Enterprise Advocate & Communicator: deliver clear and concise messages that motivate, convey the “why” and connect contributions to business results
• Risk Manager: lead and encourage the identification, escalation and resolution of potential risks
• People Manager & Coach: know and develop team members through coaching and feedback
• Financial Steward: manage expenses and demonstrate an owner’s mindset
• Enterprise Talent Leader: recruit, onboard and develop talent, and support talent mobility for career growth
• Driver of Business Outcomes: deliver results through effective team management, structure, and routines

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay range: $72,000.00 – $90,300.00 annualized salary, base salary only (not incentive eligible)

Benefits eligible: industry‑leading benefits, paid time off, resources and support for physical, emotional and financial well‑being