Assistant General Manager

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Full Time Management Baltimore, MD, US

3 days ago Requisition

Salary Range: $95,000.00 To $ Annually

Established in 1962, The Center Club was founded on a charter of non-discrimination as a most distinguished private club which would fulfill their needs in one location easily accessible to political, legal and business communities. Since the beginning, The Center Club has been one of the more prestigious locations in the city for members to meet and dine in comfortable and subtle elegance and enjoy entertaining others of like mind.

At The Center Club we provide the finest food and service possible for our members and their guests. From our food and beverage operation to our administrative staff, we maintain the highest level of quality and only the finest of standards. We are happy to have you join our team to help us continue to meet these objectives.

The Assistant General Manager plays a key role in supporting the General Manager and Club leadership in overseeing daily operations and ensuring consistent, high-quality Member and guest experiences. This position helps coordinate across multiple departments, supports service standards, budgeting, and communication, and contributes to the smooth execution of service, facilities, and overall Club operations. Success in this position requires strong organizational skills, adaptability, and a genuine desire to learn and grow within the private club industry, with increased responsibility and development opportunities emerging as the individual deepens their understanding of the Club’s culture and operations.

• Offer effective leadership and direction for managers and staff in the Clubhouse.
• Establish and maintain respectful rapport with all managers and department heads.
• Be a positive and enthusiastic motivator for all clubhouse personnel, coaching and mentoring the clubhouse leadership and team.
• Be a collaborative team player who is willing to be “hands‑on” when necessary but understands when to step back and lead the team.
• Ensure the team clearly understands performance expectations and that assigned tasks are reasonable, well‑conceived, and appropriately conveyed. Provide resources necessary to allow employees to perform their jobs effectively and be fair and firm in adherence to club policy and procedure.
• Recommend, monitor, and manage policies, operating procedures, and staffing for all areas; recognize the needs and consistently perform high levels of service in each of these operating areas.

• Assists department leaders with training, performance, and team development, fostering a positive and high‑performing work environment.
• Assists the General Manager in developing and implementing long‑range (strategic) and annual (business) plans, operating reports, forecasts, and budgets.
• Monitors safety conditions and employees’ conformance with safety procedures; updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments.
• Maintains contact with members and helps to assure maximum member satisfaction.
• Receives and resolves complaints from Club members, guests, and employees.
• Ability to function as the Club’s General Manager during their absence.
• Knowledge of management requirements for housekeeping, engineering, maintenance, repair, and security functions at the Club.
• Must demonstrate appropriate analytical skills, attention to detail, organizational, and project management skills.
• Take personal ownership of his or her area of responsibility and understand the need to be consistently “member ready” in both appearance and service.
• Establishes, updates, and maintains all written standards and procedures for the department as needed.
• Working in coordination with other leaders to ensure consistent standards result in member satisfaction.
• Have a strong, highly visible, and respectful presence with the membership, be an exceptional communicator, have adroit interpersonal skills, and have…